Constructing Required Functions of Tourism Service Based on Tourists’ Expectancy in Trip Planning

  • Satoshi Shimada
  • Taiki Ogata
  • Jun Ota
  • Tatsunori Hara


A support system for planning tourists’ trips is an important issue in tourism services. Most early support systems consist of simply recommending concrete plans for sightseeing. These systems require tourists to input specific data about their requirements at sightseeing spots. However, tourists, especially those who have never been to Japan, often have only abstract images of tourism in Japan. Therefore, in this study, we propose a support method to help tourists in trip planning. In our methodology, the contents of tourism services are constructed based on tourists’ expectancy, and parameters that can easily be input using only abstract images are set.


Expectancy Tourism Trip planning 



This research is supported by Service Science, Solutions and Foundation Integrated Research Program, Research Institute of Science and Technology for Society (RISTEX), Japan Science and Technology Agency (JST).


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Copyright information

© Springer Japan 2014

Authors and Affiliations

  • Satoshi Shimada
    • 1
  • Taiki Ogata
    • 1
  • Jun Ota
    • 1
  • Tatsunori Hara
    • 1
  1. 1.Rm 535B RACE Kashiwa Research ComplexKashiwa-shiJapan

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