Improving Service Quality in Nursing Homes Based on the Employee’s Satisfaction

  • Mikako Ito
  • Kanta Ito
  • Shinichiro Kawabata
  • Atsushi Endo
  • Tomoko Ota
  • Noriaki Kuwahara
Chapter

Abstract

Many employees retire from nursing homes because of dissatisfaction within the job environment. In order to improve this situation, a “self-valuation table” was introduced at a nursing home, followed by an investigation regarding employees’ satisfaction, as many employees felt insecure about their job. In 2008, 66.7 % of the employees answered, “I would like to resign now” and “I sometimes think about resigning.” The regular employee turnover rate was 10.6 %, and non-regular employee rate was 74.6 % in 2008. Through a constant effort by taking several measures over the years, the unemployment rate in 2011 decreased to 34.8 % and non-regular employment to 10.0 %.

Keywords

Employee’s satisfaction Nursing home Work education 

References

  1. 1.
    Cabinet Office, Government of Japan (2011) White paper on the aging society 2011. Cabinet Office, Government of Japan, JapanGoogle Scholar
  2. 2.
    Cabinet Office, Government of Japan (2012) White paper on the aging Society 2012. Cabinet Office, Government of Japan, JapanGoogle Scholar

Copyright information

© Springer Japan 2014

Authors and Affiliations

  • Mikako Ito
    • 1
  • Kanta Ito
    • 2
  • Shinichiro Kawabata
    • 3
  • Atsushi Endo
    • 4
  • Tomoko Ota
    • 5
  • Noriaki Kuwahara
    • 4
  1. 1.Social Welfare CorporationOsakaJapan
  2. 2.Daiwa Itagami Co., Ltd.Kashiwara-shiJapan
  3. 3.Soliton CorporationKyotoJapan
  4. 4.Kyoto Institute of TechnologyKyotoJapan
  5. 5.Chuo Business GroupOsakaJapan

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