The Effect and Reaction of Information Presentation in Surveillance Service

Abstract

A surveillance service is a passive work. A surveillance operator oversees actions or operations in a particular location and is waiting for an alarm continuously. By adding active work to waiting time, the disposal time of the alarm by the surveillance operator becomes short. We have built the simulated environment of surveillance and compared subjects whose experiences were different. As a result, alarm disposal time is shortened when active work is added. The physiological reaction of the subject with limited experience has a small difference in passive and active cases. The subject with multiple experiences has high mental tension and experiences little stress when active work is added. It is thought that adding active work to surveillance has an effect not only in improving the productivity of surveillance service but also in urging stability in the surveillance operator with multiple experiences.