The Effect and Reaction of Information Presentation in Surveillance Service

  • Mitsunari Uozumi
  • Kouichi Yamada
  • Shuto Murai
  • Hajime Asama
  • Kaoru Takakusaki
Chapter

Abstract

A surveillance service is a passive work. A surveillance operator oversees actions or operations in a particular location and is waiting for an alarm continuously. By adding active work to waiting time, the disposal time of the alarm by the surveillance operator becomes short. We have built the simulated environment of surveillance and compared subjects whose experiences were different. As a result, alarm disposal time is shortened when active work is added. The physiological reaction of the subject with limited experience has a small difference in passive and active cases. The subject with multiple experiences has high mental tension and experiences little stress when active work is added. It is thought that adding active work to surveillance has an effect not only in improving the productivity of surveillance service but also in urging stability in the surveillance operator with multiple experiences.

Keywords

Human interface Service engineering Surveillance service 

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Copyright information

© Springer Japan 2014

Authors and Affiliations

  • Mitsunari Uozumi
    • 1
  • Kouichi Yamada
    • 2
  • Shuto Murai
    • 2
  • Hajime Asama
    • 3
  • Kaoru Takakusaki
    • 4
  1. 1.Mitsubishi Electoric CorporationKamakuraJapan
  2. 2.Mitsubishi Electoric CorporationKamakuraJapan
  3. 3.The University of TokyoBunkyoJapan
  4. 4.Asahikawa Medical UniversityAsahikawaJapan

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