Design of Packaged Tours upon Semantic Service Model

  • Jun Hirota
  • Yosuke Ogihara
  • Kazuya Oizumi
  • Kazuhiro Aoyama
Chapter

Abstract

Service design, particularly in packaged tours, needs a descriptive model to innovate the design process by shifting from personal implicit knowledge-based style to tool-assisted data-based knowledge-intensive style. This study proposes a descriptive model for packaged tours with semantics using hierarchical semantics to organize the attributes and the unified space in order to simplify the definition of feasibility. Based on the proposed model, a method for planning a tour is contemplated. Through application to the current Tokyo day tours, the applicability of the proposed model and method was verified using a prototype system for planning a tour.

Keywords

Hierarchical semantics Method for planning a tour Packaged tours Service design Service model 

Notes

Acknowledgments

This study is supported by Service Science, Solutions and Foundation Integrated Research Program, Research Institute of Science and Technology for Society (RISTEX), Japan Science and Technology Agency (JST).

References

  1. 1.
    Koga T, Hara T, Taniguchi Y, Aoyama K, Arai T (2011) Present situation of customer participation in service design and production-interviewing tour agent, airline, and elevator maintenance company. In: Proceedings of the CIRP, IPS2 conference 2011, Braunschweig, GermanyGoogle Scholar
  2. 2.
    Kurata Y, Hara T (2014) CT-Planner4: toward a more user-friendly interactive day-tour planner. ENTER 2014, DublinGoogle Scholar
  3. 3.
    Hara T, Arai T, Shimomura Y (2009) A CAD system for service innovation: integrated representation of function, service activity, and product behavior. J Eng Design Special Issue PSS 20(4):367–388Google Scholar
  4. 4.
    Balin S, Vincent G (2006) A service oriented approach to the service concepts. In: Service systems and service management 2006 international conference, University of Technology of Troyes, France, 1:785–790Google Scholar
  5. 5.
    Oizumi K, Meguro Y, Wu CX, Aoyama K (2012) Supporting system for tour lineup based on tour service modeling. In: Proceedings of the CIRP IPS conference 2012, CIRP, Tokyo, Japan, pp 257–262Google Scholar
  6. 6.
    Huhns MN, Singh MP (2005) Service-oriented computing: key concepts and principles. IEEE Internet Comput 9:75–81CrossRefGoogle Scholar

Copyright information

© Springer Japan 2014

Authors and Affiliations

  • Jun Hirota
    • 1
  • Yosuke Ogihara
    • 1
  • Kazuya Oizumi
    • 1
    • 2
  • Kazuhiro Aoyama
    • 1
  1. 1.Department of System Innovations, Graduate School of EngineeringUniversity of TokyoTokyoJapan
  2. 2.Japan Science and Technology Agency, RISTEXTokyoJapan

Personalised recommendations