Modelling and Simulating Complicated Service Networks in Health Care

  • Peter Ylén
  • Ossi Koivula
  • Joona Tuovinen
  • Jukka Ranta
Chapter

Abstract

The health-care system is a complicated network consisting of fragmented interest groups working towards their own internal goals causing suboptimal system performance and change resistance. In this chapter a system dynamic simulation model is constructed for the value creation in a health-care network containing different modules for doctors, rehabilitation personnel, patients and their relatives. The models are based on service-dominant logic. The dynamic hypothesis is created in collaboration with experts and different interest groups by using facilitated interviews and workshops. Strategies for transition towards customer-oriented health-care services are tested in simulations. The effect of political pressure and different value creation structures are analysed.

Keywords

Change management Health care Service-dominant logic System dynamics Value network 

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Copyright information

© Springer Japan 2014

Authors and Affiliations

  • Peter Ylén
    • 1
  • Ossi Koivula
    • 1
  • Joona Tuovinen
    • 1
  • Jukka Ranta
    • 1
  1. 1.VTT Technical Research Centre of FinlandVTT EspooFinland

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