Abstract
The experience and intuition gathered over many years of employment are extremely important for providing high-quality service in the fields of nursing and care. However, these experience and intuition are subjective, making it difficult to pass on experience and related know-how to a novice. To realize such field community intelligence, we have taken the approach that presenting records taken by other workers and their procedures will foster increased communication among workers and that, in doing so, knowledge and know-how will flow naturally among them. Consequently, by structuring the recorded information according to the work context, systematically organized knowledge can be exchanged and circulated. This chapter describes the handover system prototypes that can realize community intelligence by changing the handover workflow.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ministry of Health, Labour and Welfare (MHLW) (2011) Survey results of nursing-care service facilities and companies in 2009, MHLW (in Japanese), Tokyo, Japan
Miwa H, Fukuhara T, Nishimura T (2012) Service process visualization in nursing-care service using state transition model. Adv Hum Side Serv Eng 2(12):3–12
Nakamura Y, Kobayakawa M, Takami C, Tsuruga Y, Kubota H, Hamasaki M, Nishimura T, Sunaga T (2010) Zuzie: collaborative storytelling based on multiple compositions. In: Proceedings of international conference on interactive digital storytelling (ICIDS2010), Springer LNCS6432, Edinburgh, UK, Nov 2010, pp 117–122
Dennis KE, Sweeney PM, Macdonald LP, Morse NA (1993) Point of care technology: impact on people and paperwork. Nurs Econ 11(4):229–237, 248
Langowski C (2005) The times they are a changing: effects of online nursing documentation systems. Qual Manag Health Care 14(2):121–125
Numa K, Uematsu D, Hamasaki M, Ohmukai I, Takeda H (2005) ActionLog: real world oriented content description systems. Interaction 2005. Interactive Session 2005
Hamasaki M, Goto M, Takeda H (2011) Social infobox: collaborative knowledge construction by social property tagging. In: Proceedings of the ACM 2011 conference on computer supported cooperative work (CSCW 2011), Hangzhou, China, pp 641–644
Nishimura T, Fukuhara T, Yamada KC, Hamasaki M, Nakajima M, Miwa H, Motomura Y (2012) Teamwork assist system proposal for nursing-care services realizing workplace knowledge sharing. In: The 4th CIRP international conference on industrial product-service systems, Tokyo, Japan, pp 161–166
Acknowledgments
This work was supported by JSPS KAKENHI Grant Numbers 24500676 and 25730190. This study was conducted as a (service engineering research and development) project to promote new market creation through the fusion of IT and business services commissioned by the Ministry of Economy, Trade, and Industry FY 2011. The authors thank the Wakoen Long-Term Care Health Facility, the paid nursing home Super Court Hirano, and the Saga University Hospital for their cooperation in and support for this study.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer Japan
About this paper
Cite this paper
Nishimura, T. et al. (2014). Proposal of Handover System for Care Workers Using Community Intelligence. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_15
Download citation
DOI: https://doi.org/10.1007/978-4-431-54816-4_15
Published:
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-54815-7
Online ISBN: 978-4-431-54816-4
eBook Packages: EngineeringEngineering (R0)