Social Value: A Service Science Perspective

  • Jim Spohrer
  • Haluk DemirkanEmail author
  • Kelly Lyons
Part of the Translational Systems Sciences book series (TSS, volume 2)


This chapter provides an analysis of the concept of social value from a service science perspective. Social value is a concept of great interest to governments, foundations, nonprofits, and corporate social responsibility organizations and a central focus of many policymakers. Service science is an emerging transdiscipline for the (1) study of evolving service system entities and value co-creation phenomena and (2) pedagogy for the education of twenty-first-century T-shaped service innovators from all disciplines, sectors, and cultures who may become social value generators through cross functional engagements. A bridging framework for social value (as calculated by social entities) and individual value (as calculated by individual entities) is presented along with some future research directions.


Service science Social entities Social value Transdiscipline Value co-creation 



Discussions with many colleagues at service science-related conferences around the world as well as email and social media interactions with members globally have helped shape these ideas.


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Copyright information

© Springer Japan 2015

Authors and Affiliations

  1. 1.IBM Almaden Research CenterSan JoseUSA
  2. 2.University of WashingtonTacomaUSA
  3. 3.University of TorontoOntarioCanada

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