Abstract
Information technology and the impact of the Internet have changed dramatically the banking industry in the last decades (Chowdhury 2003; Crane and Bodie 1996; Holland et al. 1997; McKenney et al. 1997; Nehmzow 1997; Parsons et al. 1993). This development has affected processes and communication within and between the banks but also customer relations and services (Awad 2000; Beck et al. 2003; Holland and Westwood 2001).
We should help create the future, not just study the past. Gray (2002), Communications of the AIS (8:23)
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© 2007 Deutscher Universitäts-Verlag | GWV Fachverlage GmbH, Wiesbaden
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(2007). Introduction. In: Event-Driven Mobile Financial Information Services. Gabler. https://doi.org/10.1007/978-3-8350-5479-0_1
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DOI: https://doi.org/10.1007/978-3-8350-5479-0_1
Publisher Name: Gabler
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