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© 2008 Betriebswirtschaftlicher Verlag Dr. Th. Gabler | GWV Fachverlage GmbH, Wiesbaden
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(2008). K. In: Call Center Lexikon. Gabler. https://doi.org/10.1007/978-3-8349-9600-8_9
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DOI: https://doi.org/10.1007/978-3-8349-9600-8_9
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