Skip to main content

Does Architecture Influence the Price Image and Intention to Shop in a Retail Store?

  • Chapter

Part of the book series: European Retail Research ((ERR))

Abstract

This paper presents a study on the impact of exterior architecture on price image and behavioural intention to shop in grocery stores. The study compares three supermarkets from the same grocery chain that are identical in terms of their price positioning and customer structure, but different in their exterior architecture. The central question is how these stores differ in price level perception, perceived value for money, ease of price evaluation, and shopping intention. The results do not support retailer concerns that an exclusive and appealing architecture has negative effects on price level perception and ease of price evaluation. However, clear positive effects on value perception and shopping intention are found.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Alba, J.W.; Broniarczyk, S.M.; Shimp, T.A.; Urbany, J.E. (1994): The Influence of Prior Beliefs, Frequency Cues, and Magnitude Cues on Consumers' Perceptions of Comparative Price Data, in: Journal of Consumer Research, Vol. 21, No. 2, pp. 219–235.

    Article  Google Scholar 

  • Alba, J.W.; Mela, C.F.; Shimp, T.A.; Urbany, J.E. (1999): The Effect of Discount Frequency and Depth on Consumer Price Judgments, in: Journal of Consumer Research, Vol. 26, No. 2, pp. 99–114.

    Article  Google Scholar 

  • Babin, B.J.; Darden, W.R. (1995): Consumer Self-Regulation in a Retail Environment, in: Journal of Retailing, Vol. 71, No. 1, pp. 47–70.

    Article  Google Scholar 

  • Babin, B.J.; Babin, L. (2001): Seeking Something Different? A Model of Schema Typicality, Consumer Affect, Purchase Intentions and Perceived Shopping Value, in: Journal of Business Research, Vol. 54, No. 2, pp. 89–96.

    Article  Google Scholar 

  • Babin, B.J.; Chebat, J.-C.; Michon, R. (2004): Perceived Appropriateness and its Effect on Quality, Affect and Behavior, in: Journal of Retailing and Consumer Services, Vol. 11, No. 5, pp. 287–298.

    Article  Google Scholar 

  • Baker, J.; Grewal, D.; Parasuraman, A. (1994): The Influence of Store Environment on Quality Inferences and Store Image, in: Journal of the Academy of Marketing Science, Vol. 22, No. 4, pp. 328–339.

    Article  Google Scholar 

  • Baker, J.; Parasuraman, A.; Grewal, D.; Voss, G.B. (2002): The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions, in: Journal of Marketing, Vol. 66, No. 2, pp. 120–141.

    Article  Google Scholar 

  • Brown, F.E. (1969): Price Image versus Price Reality, in: Journal of Marketing Research, Vol. 6, No. 2, pp. 185–191.

    Article  Google Scholar 

  • Chang, T.-Z.; Wildt, A.R. (1994): Price, Product Information, and Purchase Intention: An Empirical Study, in: Journal of the Academy of Marketing Science, Vol. 22, No. 1, pp. 16–27.

    Article  Google Scholar 

  • Cox, A.D.; Cox, D. (1990): Competing on Price: The Role of Retail Price Advertisements in Shaping Store-Price Image, in: Journal of Retailing, Vol. 66, No. 4, pp. 428–445.

    Google Scholar 

  • Desai, K.K.; Talukdar, D. (2002): Overall Store Price Image: The Interactive Influence of Product Consumption Span, Unit Product Price, and Shopping Basket Size, in: Advances in Consumer Research, Vol. 29, No. 1, pp. 213–15.

    Google Scholar 

  • Desai, K.K.; Talukdar, D. (2003): Relationship between Product Groups' Price Perceptions, Shopper's Basket Size, and Grocery Store's Overall Store Price Image, in: Psychology & Marketing, Vol. 20, No. 10, pp. 903–933.

    Article  Google Scholar 

  • Dichter, E. (1985): What's in an Image, in: Journal of Consumer Marketing, Vol. 2, No. 1, pp. 75–81.

    Article  Google Scholar 

  • Dickson, P.R.; Sawyer, A.G. (1990): The Price Knowledge and Search of Supermarket Shoppers, in: Journal of Marketing, Vol. 54, No. 3, pp. 42–53.

    Article  Google Scholar 

  • Dodds, W.B.; Monroe, K.B.; Grewal, D. (1991): Effects of Price, Brand, and Store Information on Buyers' Product Evaluations, in: Journal of Marketing Research, Vol. 28, No. 3, pp. 307–319.

    Article  Google Scholar 

  • Donovan, R.J.; Rossiter, J.R. (1982): Store Atmosphere: An Environmental Psychology Approach, in: Journal of Retailing, Vol. 58, No. 1, pp. 34–57.

    Google Scholar 

  • Donovan, R.J.; Rossiter, J.R.; Marcoolyn, G.; Nesdale, A. (1994): Store Atmosphere and Purchasing Behavior, in: Journal of Retailing, Vol. 70, No. 3, pp. 283–294.

    Article  Google Scholar 

  • Evanschitzky, H.; Kenning, P.; Vogel, V. (2004): Consumer Price Knowledge in the German Retail Market, in: Journal of Product & Brand Management, Vol. 13, No. 6, pp. 390–405.

    Article  Google Scholar 

  • Fiske, S.T.; Pavelchak, M.A. (1986): Category-Based versus Piecemeal-Based Affective Responses: Developments in Schema-Triggered Affect, in: Sorrentino, R.M.; Higgins, E.T. (eds.): The Handbook of Motivation and Cognition: Foundations of Social Behavior, New York, NY, pp. 167–203.

    Google Scholar 

  • Germelmann, C.C. (2003): Kundenorientierte Einkaufszentrengestaltung, Wiesbaden. Gröppel, A. (1996): Preiswürdigkeitsimages und Differenzierungsstrategien - Der Einfluss der am Point-of-Sale empfundenen Dominanz auf die Preisbeurteilung, in: Trommsdorff, V. (Hrsg.): Handelsforschung 1996/97. Positionierung des Handels, Wiesbaden, pp. 297–315.

    Google Scholar 

  • Gröppel-Klein, A. (1998): The Influence of the Dominance Perceived at the Point-of-Sale on the Price-Assessment, in: European Advances in Consumer Research, Vol. 3, pp. 304–311.

    Google Scholar 

  • Gilboa, S.; Rafaeli, A. (2003): Store Environment, Emotions and Approach Behaviour, in: The International Review of Retail, Distribution and Consumer Research, Vol. 13, No. 2, pp. 195–211.

    Article  Google Scholar 

  • Grewal, D.; Baker, J. (1994): Do Retail Store Environmental Factors Affect Consumers' Price Acceptability? An Empirical Examination, in: International Journal of Research in Marketing, Vol. 11, No. 2, pp. 107–115.

    Article  Google Scholar 

  • Grewal, D.; Krishnan, R.; Baker, J.; Borin, N. (1998): The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions, in: Journal of Retailing, Vol. 74, No. 3, pp. 331–352.

    Article  Google Scholar 

  • Grewal, D.; Baker, J.; Levy, M.; Voss, G.B. (2003): The Effects of Wait Expectations and Store Atmosphere Evaluations on Patronage Intentions in Service-Intensive Retail Stores, in: Journal of Retailing, Vol. 79, No. 4, pp. 259–268.

    Article  Google Scholar 

  • Huber, J.; McCann, J. (1982): The Impact of Inferential Beliefs on Product Evaluations, in: Journal of Marketing Research, Vol. 13, No. 3, pp. 324–333.

    Article  Google Scholar 

  • Keaveney, S.M.; Hunt, K.A. (1992): Conceptualization and Operationalization of Retail Store Image: A Case of Rival Middle-Level Theories, in: Journal of the Academy of Marketing Science, Vol. 20, No. 2, pp. 165–175.

    Article  Google Scholar 

  • Lichtenstein, D.R.; Bloch, P.H.; Black, W.C. (1988): Correlates of Price Acceptability, in: Journal of Consumer Research, Vol. 15, No. 2, pp. 243–252.

    Article  Google Scholar 

  • Martineau, P. (1958): The Personality of the Retail Store, in: Harvard Business Review, Vol. 36, No. 1, pp. 47–55.

    Google Scholar 

  • Matzler, K.; Würtele, A.; Renzl, B. (2006): Dimensions of Price Satisfaction: A Study in the Retail Banking Industry, in: International Journal of Bank Marketing, Vol. 24, No. 4, pp. 216–231.

    Article  Google Scholar 

  • McAlister, L.; Pessemier, E. (1982): Variety Seeking Behavior: An Interdisciplinary Research, in: Journal of Consumer Research, Vol. 9, No. 3, pp. 311–322.

    Article  Google Scholar 

  • Mehrabian, A.; Russell, J.A. (1974): An Approach to Environmental Psychology, Cambridge, MA.

    Google Scholar 

  • Monroe, K.B.; Lee, A.Y. (1999): Remembering versus Knowing: Issues in Buyers' Processing of Price Information, in: Journal of the Academy of Marketing Science, Vol. 27, No. 2, pp. 207–225.

    Article  Google Scholar 

  • Müller, I. (2003): Die Entstehung von Preisimages im Handel. Eine theoretische und empirische Analyse, Nürnberg.

    Google Scholar 

  • Nasar, J.L. (1994): Urban Design Aesthetics: The Evaluative Qualities of Building Exteriors, in: Environment and Behavior, Vol. 26, No. 3, pp. 377–401.

    Article  Google Scholar 

  • Nisbett, R.E.; Ross, L. (1980): Human Inference: Strategies and Shortcomings of Social Judgment, Englewood Cliffs, NJ.

    Google Scholar 

  • Nyström, H. (1970): Retail Pricing: An Integrated Economic and Psychological Approach, Stockholm.

    Google Scholar 

  • Oxenfeldt, A.R. (1974/75): Developing a Favorable Price-Quality Image, in: Journal of Retailing, Vol. 50, No. 4, pp. 8–14.

    Google Scholar 

  • Pavelchak, M.A. (1989): Piecemeal and Category-Based Evaluation: An Ideographic Analysis, in: Journal of Personality and Social Psychology, Vol. 56, No. 3, pp. 354–363.

    Article  Google Scholar 

  • Rammstedt, B.; John, O.P. (2005): Kurzversion des Big Five Inventory (BFI-K): Entwicklung eines ökonomischen Inventars zur Erfassung der fünf Faktoren der Persönlichkeit, in: Diagnostica, Vol. 51, No. 4, pp. 195–206.

    Article  Google Scholar 

  • Rao, A.R.; Monroe, K.B. (1988): The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations, in: Journal of Consumer Research, Vol. 15, No. 2, pp. 253–264.

    Article  Google Scholar 

  • Rosch, E. (1975): Cognitive Reference Points, in: Cognitive Psychology, Vol. 7, No. 4, pp. 532–547.

    Article  Google Scholar 

  • Rosch, E.; Mervis, C.B. (1975): Family Resemblances: Studies in the Internal Structure of Categories, in: Cognitive Psychology, Vol. 7, No. 4, pp. 573–605.

    Article  Google Scholar 

  • Schindler, R.M.; Kibarian, T.M. (2001): Image Communicated by the use of 99 Endings in Advertised Prices, in: Journal of Advertising, Vol. 30, No. 4, pp. 95–99.

    Article  Google Scholar 

  • Smith, P.; Burns, D.J. (1996): Atmospherics and Retail Environments: The Case of the “Power Aisle”, in: International Journal of Retail & Distribution Management, Vol. 24, No. 1, pp. 7–14.

    Article  Google Scholar 

  • Stayman, D.M.; Alden, D.L.; Smith, K.H. (1992): Some Effects of Schematic Processing on Consumer Expectations and Disconfirmation Judgments, in: Journal of Consumer Research, Vol. 19, No. 2, pp. 240–255.

    Article  Google Scholar 

  • Teas, R.K.; Agarwal, S. (2000): The Effects of Extrinsic Product Cues on Consumers' Perceptions of Quality, Sacrifice, and Value, in: Journal of the Academy of Marketing Science, Vol. 28, No. 2, pp. 278–290.

    Article  Google Scholar 

  • Thaler, R. (1985): Mental Accounting and Consumer Choice, in: Marketing Science, Vol. 4, No. 3, pp. 199–214.

    Google Scholar 

  • Turley, L.W.; Milliman, R.E. (2000): Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence, in: Journal of Business Research, Vol. 49, No. 2, pp. 193–211.

    Article  Google Scholar 

  • Vanhuele, M.; Drèze, X. (2002): Measuring the Price Knowledge Shoppers Bring to the Store, in: Journal of Marketing, Vol. 66, No. 4, pp. 72–85.

    Article  Google Scholar 

  • Varki, S.; Colgate, M. (2001): The role of price perceptions in an integrated model of behavioral intentions, in: Journal of Service Research, Vol. 3, No. 3, pp. 232–240.

    Article  Google Scholar 

  • Veryzer, R.W. Jr.; Hutchinson, J.W. (1998): The Influence of Unity and Prototypicality on Aesthetic Responses to New Product Designs, in: Journal of Consumer Research, Vol. 24, No. 4, pp. 374–394.

    Article  Google Scholar 

  • Völckner, F.; Hofmann, J. (2007): The Price-Perceived Quality Relationship: A Meta-Analytic Review and Assessment of its Determinants, in: Marketing Letters, Vol. 18, No. 3, pp. 181–196.

    Article  Google Scholar 

  • Ward, J.C.; Bitner, M.J.; Barnes, J. (1992): Measuring the Prototypicality and Meaning of Retail Environments, in: Journal of Retailing, Vol. 68, No. 2, pp. 194–220.

    Google Scholar 

  • Zeithaml, V. (1984): Issues in Conceptualizing and Measuring Consumer Response to Price, in: Advances in Consumer Research, Vol. 11, No. 1, pp. 612–616.

    Google Scholar 

  • Zeithaml, V. (1988): Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence, in: Journal of Marketing, Vol. 52, No. 3, pp. 2–22.

    Article  Google Scholar 

  • Zielke, S. (2006): Measurement of Retailers' Price Images with a Multiple-Item Scale, in: The International Review of Retail, Distribution and Consumer Research, Vol. 16, No. 3, pp. 297–316.

    Article  Google Scholar 

  • Zielke, S. (2007): Why are Discount Stores so Cheap? An Analysis of Customer Attributions, in: Askegaard, S.; Merunka, D.; Sirgy, J.M. (eds.): Marketing Communications and Consumer Behavior, in: Proceedings of the 34th International La Londe Research Conference in Marketing, pp. 132–139.

    Google Scholar 

  • Zielke, S. (2009): How Price Image Dimensions Influence Shopping Intentions for Different Store Formats, in: European Journal of Marketing, forthcoming.

    Google Scholar 

  • Zimmer, M.R.; Golden, L.L. (1988): Impressions of Retail Stores: A Content Analysis of Consumer Images, in: Journal of Retailing, Vol. 64, No. 3, pp. 265–93.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Stephan Zielke .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2009 Gabler | GWV Fachverlage GmbH

About this chapter

Cite this chapter

Zielke, S., Toporowski, W. (2009). Does Architecture Influence the Price Image and Intention to Shop in a Retail Store?. In: Morschett, D., Rudolph, T., Schnedlitz, P., Schramm-Klein, H., Swoboda, B. (eds) European Retail Research. European Retail Research. Gabler Verlag, Wiesbaden. https://doi.org/10.1007/978-3-8349-8203-2_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-8349-8203-2_5

  • Received:

  • Revised:

  • Accepted:

  • Publisher Name: Gabler Verlag, Wiesbaden

  • Print ISBN: 978-3-8349-1225-1

  • Online ISBN: 978-3-8349-8203-2

  • eBook Packages: Business and EconomicsBusiness and Management (R0)

Publish with us

Policies and ethics