Analysis of Data

Abstract

The previous chapter discussed the philosophical underpinnings and detailed the research design. This chapter presents the results of the data analysis from each stage of this research project. Firstly, the results of the exploratory stage are discussed. This stage involved a comprehensive literature review and six exploratory case studies. It was used to gain a comprehensive understanding of the research problem and to identify a set of candidate maturity indicators. Next, the results of stage two, the theory building phase, are presented. This stage involved a four round Delphi study, which was used to validate the candidate maturity indicators, identify new ones, and to construct the staged evolutionary maturity model. Finally, the stage three details the results of seven international explanatory case studies, where the model, developed in stage two, was mapped to the practices of those organisations, and was used as a tool to assess their capability maturity with respect to IQM.