Abstract
In this paper we describe an innovative approach to the governance of knowledge management systems and services, currently applied in the Italian Public Administrations domain, which could be easily replicated in other countries as well. This approach is being applied in the framework of Italia.gov.it, a governmental on-going project aimed to the establishment of a big knowledge management system and of vertical search services for Public Administrations’ data. The Italia.gov.it project comes after a 3 years long period of studies and experimentations jointly performed by DigitPA and research teams from several Universities, with the aim to define an economically viable information system aimed to gather and manage the knowledge currently published in open data and over the Internet by public administrations on a national scale. We both summarize some lessons learned during such activities and describe the overall technical and organizational solutions being adopted for Italia.gov.it.
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DigitPA is the organization of the Italian Prime Minister that supports the Government by coordinating the development of large ICT projects and by designing and implementing e-gov policies. It also helps the Italian Public Administrations in ICT adoption.
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A vertical search engine, as distinct from a general web search engine, focuses on a specific segment of on-line content.
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http://lineaamica.gov.it is the official call center of the Italian PAs provided by FormezPA.
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Bianchi, M., Casalino, N., Draoli, M., Gambosi, G. (2012). An Innovative Approach to the Governance of E-Government Knowledge Management Systems. In: De Marco, M., Te'eni, D., Albano, V., Za, S. (eds) Information Systems: Crossroads for Organization, Management, Accounting and Engineering. Physica, Heidelberg. https://doi.org/10.1007/978-3-7908-2789-7_14
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