The Impact of Using an ERP System on Organizational Processes and Individual Employees

  • A. Spano
  • B. Bellò


This article reports the results of a research aimed at investigating the impact of an ERP system on organizational processes and individual employees in a public sector organization (Italian Regional Council). Through a qualitative method (Focus Groups – FG) interesting results have come out: system introduction planning, organizational and technical aspects seem to be relevant issues to be addressed in order to improve ERP system’s effectiveness. Through a structured questionnaire, a larger sample of employees will be involved in the second phase, aimed at testing the constructs which emerged with the FG analysis and the relationships among them.



The research has been funded by the Sardinia Regional Council.


  1. 1.
    Umble, E.J., Haft, R.R. and Umble M.M. (2003) Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 241–257.CrossRefGoogle Scholar
  2. 2.
    Harris, J. (2006) Managing change in IT improvement initiatives. Government Finance Review, 22 (1), 36–40.Google Scholar
  3. 3.
    Ward, M.A. (2006) Information systems technologies: a public-private sector comparison. The Journal of Computer Information Systems, 46(3), 50–56.Google Scholar
  4. 4.
    Rosaker K.M. and Olson D.L. (2008) An Empirical Assessment of IT Project Selection and Evaluation Methods in State Government. Project Management Journal, 39(1), 49–58.CrossRefGoogle Scholar
  5. 5.
    Raymond, L., Uwizeyemungu, S. and Bergeron, F. (2005) ERP Adoption for E-Government: An Analysis of Motivations. eGovernment Workshop ’05, September 13, Brunel University, West London.Google Scholar
  6. 6.
    Holland, C.R. and Light, B. (1999) A critical success factors model for ERP implementation. Software IEEE, 16(3), 30–36.CrossRefGoogle Scholar
  7. 7.
    Morton, N.A. and Hu, Q. (2008) Implications of the fit between organizational structure and ERP: A structural contingency theory perspective. International Journal of Information Management, 28(5), 391–402.CrossRefGoogle Scholar
  8. 8.
    Lindley, J.T., Topping, S. and Lindley, L.T. (2008) The hidden financial costs of ERP software. Managerial Finance, 34(2), 78–90.CrossRefGoogle Scholar
  9. 9.
    Austin, R.D., and Nolan, R.L. (1999) How to manage ERP initiatives. Harvard Business School, Working Paper 99–024. Cambridge, MA.Google Scholar
  10. 10.
    Singla, A.R. (2008) Impact of ERP Systems on Small and Mid Sized Public Sector Enterprises. Journal of Theoretical and Applied Information Technology, 4(2), 119–131.Google Scholar
  11. 11.
    Steward, D. W. and Shamdasani, P. N. (1990) Focus Groups Theory and Practice, Sage Publications, California, 1990.Google Scholar
  12. 12.
    Sedera, D., Gable, G. G. and Chan, T. (2003) Survey Design: Insights from a Public Sector ERP Success Story. Proceedings of the 7th Pacific Asia conference on Information Systems, Adelaide, South Australia, 11 July.Google Scholar
  13. 13.
    McClelland, (1994) Training Needs Assessment. Data-gathering Methods: Part 3, Focus Groups, Journal of European Industrial Training, 18(3), 29–32.Google Scholar
  14. 14.
    Powell, R. A. and Single, H. M. (1996) Focus Groups. International Journal of Health Care, 8(5), 289–303.Google Scholar
  15. 15.
    Morgan, D.L. (1988) Focus Groups as Qualitative Research. Newbury Park, CA: Sage.Google Scholar
  16. 16.
    Merton, R.K., Fiske, E.M. and Kendall, P. (1956) The Focused Interview: A Manual of Problems and Procedures. Glencoe, IL: Free Press.Google Scholar
  17. 17.
    Tan, C.W. and Pan, S. (2002) ERP success: the search for a comprehensive framework, Eighth Americas Conference on Information System (AMCIS), 924–933.Google Scholar
  18. 18.
    Van Velsen, L., Huijs, C. and van der Geest, T. (2010) Requirements Elicitation for Personalized ERP Systems: A Case Study. In A. Gunasekaran and T. Shea, Organizational Advancement through Enterprise Information Systems: Emerging Applications and Developments, 46–56.Google Scholar
  19. 19.
    Tadinen, E. (2005) Human resources management aspects of Enterprise Resource Planning (ERP) Systems Projects, Master’s Thesis in Advanced Financial Information Systems, Swedish School of Economics and Business Administration.Google Scholar
  20. 20.
    Ross, J.W. (1999) Surprising facts about implementing ERP, IT Professional, July/August.Google Scholar
  21. 21.
    Muhr, T. (1991) ATLAS.ti A Prototype for the Suport of Text Interpretation, Qualitative Sociology, 14, 349–371.Google Scholar
  22. 22.
    Glaser, B.G. and Strauss, A.I. (1967) The discovery of Grounded Theory: Strategies for qualitative research, New York, Aldine.Google Scholar
  23. 23.
    Pollok, N. and Cornford, J. (2004) ERP systems and the university as a “unique” organisation, Information Technology & People, 17(1), 31–52.CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Department of Ricerche AziendaliUniversity of CagliariCagliariItaly

Personalised recommendations