A class of statistical models for evaluating services and performances

  • Marcella Corduas
  • Maria Iannario
  • Domenico Piccolo
Conference paper
Part of the Contributions to Statistics book series (CONTRIB.STAT.)

Abstract

Evaluation can be described as the psychological process which a subject has to perform when a subject is requested to give a determination of merit regarding an item (the attributes of a service, a product or in general, any tangible or intangible object) using a certain ordinal scale. This process is rooted in the subject’s perception of the value/quality/performance of the object under evaluation.

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Copyright information

© Physica-Verlag Heidelberg 2009

Authors and Affiliations

  • Marcella Corduas
    • 1
  • Maria Iannario
    • 1
  • Domenico Piccolo
    • 1
  1. 1.Department of Statistical SciencesUniversity of Naples Federico IINaplesItaly

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