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The Role of Customer Involvement in Library E-services

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Information Systems: People, Organizations, Institutions, and Technologies

Abstract

In this article, we empirically investigate customer’s involvement in the new development of e-services within research libraries. Our conclusion is that the main roles that customers have in library e-services innovation and new development are customers as resources and as users; the library found it challenging to motivate the customers to become co-creators of e-services as for example in online review services.

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Author information

Authors and Affiliations

  1. Roskilde University, CBIT, Roskilde, Denmark

    A. Scupola

  2. Aalborg University, Centre for Media, Communication and Information Technologies, Ballerup, Denmark

    H. W. Nicolajsen

Authors
  1. A. Scupola
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  2. H. W. Nicolajsen
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Corresponding author

Correspondence to A. Scupola .

Editor information

Editors and Affiliations

  1. Sistemi Informativi (CeRSI), Centro di Ricerca sui, Via G. Alberoni 7, Roma, 00198, Italy

    Alessandro D'Atri

  2. Dipto. Elettronica Informatica, Sistemistica (DEIS), Università Calabria, Via P. Bucci 41 c, Rende, 87036, Italy

    Domenico Saccà

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© 2009 Physica-Verlag Heidelberg

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Scupola, A., Nicolajsen, H.W. (2009). The Role of Customer Involvement in Library E-services. In: D'Atri, A., Saccà, D. (eds) Information Systems: People, Organizations, Institutions, and Technologies. Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-2148-2_3

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