Abstract
We describe a software agent technology capable of automating the entire functionality of such human information agents as insurance agents, travel agents and loan officers of banks, and many, many others. This includes negotiating in natural language, accessing databases, adhering to numerous policies, and producing products. The technology is based on a psychological theory of consciousness implemented with modules for perception, associative memory, action selection, deliberation, etc. The case study herein describes an agent whose task is to assign new billets to sailors at the end of their current duty assignment.
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Franklin, S. (2002). Automating Human Information Agents. In: Jain, L.C., Chen, Z., Ichalkaranje, N. (eds) Intelligent Agents and Their Applications. Studies in Fuzziness and Soft Computing, vol 98. Physica, Heidelberg. https://doi.org/10.1007/978-3-7908-1786-7_2
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DOI: https://doi.org/10.1007/978-3-7908-1786-7_2
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