Summary
In this paper, we propose a fuzzy approach to measure the degree of satisfaction of graduates on the suitability of university education for working purposes. The indicators proposed come from two factors: the importance attributed to six aspects of university education and the quality of the service perceived by graduates. We use these indices to evaluate the first results of a telephone survey on a sample group of graduates at the University of Foggia. Using factor analysis, we show that all the aspects of university education can be summarised in just one dimension.
Keywords
- Fuzzy indicators
- Customer satisfaction
- Graduates
- University of Foggia
This paper is the result of the joint research of the two authors. C. Crocetta was responsible for the final editing of Sections from 1 to 4, 6 and 7, whereas G. Delvecchio was responsible for Sections 3 and 5.
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© 2007 Physica-Verlag Heidelberg
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Crocetta, C., Delvecchio, G. (2007). A Fuzzy Measure of Satisfaction for University Education as a Key for Employment. In: Fabbris, L. (eds) Effectiveness of University Education in Italy. Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-1751-5_2
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DOI: https://doi.org/10.1007/978-3-7908-1751-5_2
Publisher Name: Physica-Verlag HD
Print ISBN: 978-3-7908-1749-2
Online ISBN: 978-3-7908-1751-5
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