Destinations become brand names for tourism regions incorporating the entire range of attractions and enterprises locally. Information technology developments propel the tourism industry to the digital economy and develop an e-commerce applications. The emergence of Destination Management Systems (DMSs) as “info-structures” enables destinations to disseminate comprehensive information about resources and services of destinations and local tourism products as well as facilitate the planning, management and marketing of regions as tourism entities or brands.
This paper explores success criteria for DMSs for six key tourism destination stakeholders. The paper analyses the needs and wants of stakeholders and thus provides guidance for the development and assessment of DMSs. The research is based on qualitative and quantitative research with leading authorities on the field. Attention is drawn to the role played by the public and private sectors, and the need for partnership to ensure successful application of DMSs in the future.
- Public Sector
- Success Criterion
- Tourism Industry
- Travel Agency
- Tourism Management
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Buhalis, D., Spada, A. (2000). Destination Management Systems: Criteria for Success — An Exploratory Research. In: Fesenmaier, D.R., Klein, S., Buhalis, D. (eds) Information and Communication Technologies in Tourism 2000. Springer, Vienna. https://doi.org/10.1007/978-3-7091-6291-0_43
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