Abstract
Regardless of size, structure or maturity, to lead and operate an organization successfully requires to establish an appropriate management system. Poorly designed systems and dysfunctional organisational behaviour would lead to both medical and commercial failure. In contrast success can result from implementing and maintaining a management system that is designed to continually improve performance by addressing the needs of all interested parties. Such a management system gives support in increasing product and process quality, increasing customer benefit and reducing non-conformity costs.
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References
EFQM European Foundation for Quality Management (1999) The EFQM Excellence Model, Brussels
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© 2001 Springer-Verlag Wien
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Schmutte, A.M., Hobsch, R. (2001). Quality Management in Hospitals — Quo Vadis?. In: Steiger, HJ., Uhl, E. (eds) Risk Control and Quality Management in Neurosurgery. Acta Neurochirurgica Supplements, vol 78. Springer, Vienna. https://doi.org/10.1007/978-3-7091-6237-8_35
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DOI: https://doi.org/10.1007/978-3-7091-6237-8_35
Publisher Name: Springer, Vienna
Print ISBN: 978-3-7091-7275-9
Online ISBN: 978-3-7091-6237-8
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