Monitoring and Summarization of Hotel Reviews

  • Walter Kasper
  • Mihaela Vela
Conference paper

Abstract

User reviews and comments on hotels on the Web are an important information source in travel planning. Knowledge of such comments therefore can be important to the hotel management for quality control. But often it is difficult to find and to follow such information on the Web. We present a system that automatically monitors user comments on the Web from various sites and provides classified summaries of positive and negative features of a hotel.

Keywords

Opinion Mining Sentiment Analysis Summarization Hotel Reviews 

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Copyright information

© Springer-Verlag/Wien 2012

Authors and Affiliations

  • Walter Kasper
    • 1
  • Mihaela Vela
    • 1
  1. 1.Language Technology LabDFKI GmbHSaarbrückenGermany

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