Skip to main content

Building the Global Brand Volvo CE in the Construction Equipment Industry: More Care Built in

  • Chapter
Management internationaler Dienstleistungen
  • 619 Accesses

Abstract

Developing a brand and its brand value (brand equity) constitutes a classical challenge in today’s consumer goods and services industry one can define this as the independent discipline of brand management. Also, in the case of complex selling conditions, such as the ancillary industry this topic is dealt with.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 49.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Literatur

  • Aaker, D. B.: Building strong brands. New York et al. 1996.

    Google Scholar 

  • Backhaus, K./Büschken, J./Noeth, M.: Internationales Marketing. 3. Auflage, Stuttgart 2000.

    Google Scholar 

  • Backhaus, K.: Industriegütermarketing. 6. Auflage, München 1997.

    Google Scholar 

  • Berry, L.L./Zeithaml, V.A./Parasuraman, A.: Five Imperatives for improving Service Quality, in: Sloan Management Review, Vol. 31, No. 4, 1990, S. 29–38.

    Google Scholar 

  • Bruhn, M.: Integrierte Unternehmens-und Marktkommunikation. Strategische Planung und operative Umsetzung. 3. Auflage, Stuttgart 2003.

    Google Scholar 

  • Bruhn, M.: Relationship-Management. Wiesbaden 2000.

    Google Scholar 

  • Buchholz, A./Wördemann, W: Die Köpfe der Kunden erobern, in: Harvard Business Manager, 03/2003, S. 59–65.

    Google Scholar 

  • Cornelissen, J. P./Lock, A. R.: Theoretical Concept or Management Fashion? Examining the Significance of IMC, in: Journal of Advertising Research, No. 5, 2000, S. 7–15.

    Google Scholar 

  • Dahlhoff, H. D.: Automobiles Markenmanagement, in: Dahlhoff, H. D./Dudenhöffer, F. (Hrsg.): CAR-Center of Automotive Research. FH Gelsenkirchen, Research Paper Nr. 4, 2000.

    Google Scholar 

  • Fryar, C. R.: What’s the difference about Services Marketing, in: Journal of Services Marketing, Vol. 5, No. 4, 1991, S. 53–58.

    Article  Google Scholar 

  • Grönroos, C.: Serve Management and Service Marketing. Managing the Moments of Truth in Service Competition. Lexington 1990.

    Google Scholar 

  • ICON: The Iceberg Model. Unpubliziertes Arbeitspapier, Nürnberg 2002.

    Google Scholar 

  • Meffert, H./Bruhn, M.: Exzellenz im Dienstleistungsmarketing. Wiesbaden 2002.

    Google Scholar 

  • Meffert, H./Bruhn, M.: Dienstleistungsmarketing. 2. Auflage, Wiesbaden 1997.

    Google Scholar 

  • Payne, A. (1993): The essence of services marketing. New York et al. 1993.

    Google Scholar 

  • Pickton, D./Broderick, A.: Integrated Marketing Communications. Harlow 2001.

    Google Scholar 

  • Rafiq, M./Ahmed, P. K. (1993): The Scope of Internal Marketing: defining the Boundary between Marketing and Human R’esources Management, in: Journal of Marketing, Vol. 9, 1993, S. 219–232.

    Google Scholar 

  • Schwarz-Musch, A. (2003): Perspektiven der internationalen Kommunikationspolitik. Von der Standardisierung zur Integration. Wiesbaden 2003.

    Google Scholar 

  • Upshaw, L.B.: Building Brand Identity. Wiley 1995.

    Google Scholar 

Download references

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2004 Springer Fachmedien Wiesbaden

About this chapter

Cite this chapter

Wedekind, E. (2004). Building the Global Brand Volvo CE in the Construction Equipment Industry: More Care Built in. In: Gardini, M.A., Dahlhoff, H.D. (eds) Management internationaler Dienstleistungen. Gabler Verlag, Wiesbaden. https://doi.org/10.1007/978-3-663-10714-9_16

Download citation

  • DOI: https://doi.org/10.1007/978-3-663-10714-9_16

  • Publisher Name: Gabler Verlag, Wiesbaden

  • Print ISBN: 978-3-409-12471-3

  • Online ISBN: 978-3-663-10714-9

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics