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Dees, M., de Leoni, M., van der Aalst, W.M.P., Reijers, H.A. (2021). Accurate Predictions, Invalid Recommendations: Lessons Learned at the Dutch Social Security Institute UWV. In: vom Brocke, J., Mendling, J., Rosemann, M. (eds) Business Process Management Cases Vol. 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-63047-1_13
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