Skip to main content
SpringerLink
Log in

Organisationsklima und Organisationskultur

  • Chapter
  • First Online:
Arbeits- und Organisationspsychologie

Part of the book series: Springer-Lehrbuch ((SLB))

Zusammenfassung

Organisationsklima bezeichnet die relativ überdauernde Qualität der inneren Umwelt der Organisation, die durch die Mitglieder erlebt wird, ihr Verhalten beeinflusst und durch die Werte einer bestimmten Menge von Merkmalen der Organisation beschrieben werden kann. Es hat Auswirkungen auf die Leistung der Mitarbeiter, ihr subjektives Wohlbefinden und ihr Rückzugsverhalten, wobei es vermittelt über die Arbeitszufriedenheit und die Bindung an die Organisation wirkt. Das Konzept der Organisationskultur beschreibt tief verankerte Werte und Annahmen, die häufig den Organisationsmitgliedern nicht bewusst sind. Eine Organisation lässt sich wie eine „Minigesellschaft“ betrachten, die ihre eigene Geschichte hat, eine spezielle Sprache ausbildet, in der bestimmte Rituale und Zeremonien entstehen und die durch eigene Artefakte gekennzeichnet ist. Empirische Studien zeigen, dass Merkmale der Organisationskultur systematisch mit dem Erfolg des Unternehmens zusammenhängen.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 49.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 64.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Literatur

  • Ashkanasy, N. M., Broadfoot, L., & Falkus, S. (2011). Questionnaire measures of organizational culture. In N. M. Ashkanasy, C. P. M. Wilderom & M. F. Peterson (Hrsg.), Handbook of organizational culture and climate (2. Aufl. S. 131–146). Thousand Oaks: SAGE.

    Google Scholar 

  • Behrends, T., & Martin, A. (2017). Organisationskultur. In A. Martin (Hrsg.), Organizational Behavior – Verhalten in Organisationen (2. Aufl. S. 333–363). Stuttgart: Kohlhammer.

    Google Scholar 

  • Boyce, A. S., Nieminen, L. R. G., Gillespie, M. A., Ryan, A. M., & Denison, D. R. (2015). Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships. Journal of Organizational Behavior, 36, 339–359.

    Article  Google Scholar 

  • Carr, J. Z., Schmidt, A. M., Ford, J. K., & DeShon, R. P. (2003). Climate perception matter: A meta-analytic path analysis relating molar climate, cognitive and affective states, and individual level work outcomes. Journal of Applied Psychology, 88, 605–619.

    Article  Google Scholar 

  • Denison, D. R. (1996). What is the difference between organizational culture and organizational climate? A native’s point of view on a decade of paradigm wars. Academy of Management Review, 21, 619–654.

    Article  Google Scholar 

  • Ehrhart, M. G., Schneider, B., & Macey, W. H. (2014). Organizational climate and culture: An introduction to theory, research, and practice. New York: Routledge.

    Google Scholar 

  • Griffin, M. A., & Curcuruto, M. (2016). Safety climate in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 3, 191–212.

    Article  Google Scholar 

  • Hartnell, C. A., Ou, A. Y., & Kinicki, A. (2011). Organizational culture and organizational effectiveness: A meta-analytic investigation of the competing values framework’s theoretical suppositions. Journal of Applied Psychology, 96, 677–694.

    Article  Google Scholar 

  • Hong, Y., Liao, H., Hu, J., & Jiang, K. (2013). Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. Journal of Applied Psychology, 98, 237–267.

    Article  Google Scholar 

  • James, L. R., & McIntyre, M. D. (1996). Perceptions of organizational climate. In K. R. Murphy (Hrsg.), Individual differences and behavior in organizations (S. 416–450). San Francisco: Jossey-Bass.

    Google Scholar 

  • James, L. R., Choi, C. C., Ko, C.-H. E., McNeil, P. K., Minton, M. K., Wright, M. A., & Kim, K.-I. (2008). Organizational and psychological climate: a review of theory and research. European Journal of Work and Organizational Psychology, 17, 5–32.

    Article  Google Scholar 

  • Kluckhohn, C. (1951). Values and value-orientation in the theory of action: An exploration in definition and classification. In T. Parsons & E. Shils (Hrsg.), Toward a general theory of action (S. 388–433). Cambridge: University Press.

    Google Scholar 

  • Lewin, K. (1963). Feldtheorie in den Sozialwissenschaften. Bern: Huber. Original 1951.

    Google Scholar 

  • Lewin, K., Lippitt, R., & White, R. K. (1939). Patterns of aggressive behavior in experimentally created “social climates”. The Journal of Social Psychology, 10, 269–299.

    Article  Google Scholar 

  • McGregor, D. M. (1960). The human side of enterprise. New York: McGraw-Hill.

    Google Scholar 

  • Müller, G. F. (1999). Organisationskultur, Organisationsklima und Befriedigungsquellen der Arbeit. Zeitschrift für Arbeits- und Organisationspsychologie, 43, 193–201.

    Article  Google Scholar 

  • Nerdinger, F. W. (2011). Psychologie der Dienstleistung. Göttingen: Hogrefe.

    Google Scholar 

  • Neubauer, W. (2003). Organisationskultur. Stuttgart: Kohlhammer.

    Google Scholar 

  • Neuberger, O. (1989). Organisationstheorien. In E. Roth (Hrsg.), Organisationspsychologie. Enzyklopädie der Psychologie, (Bd. D/III/3, S. 205–250). Göttingen: Hogrefe.

    Google Scholar 

  • O’Reilly III, C. A., Caldwell, D. F., Chatman, J. A., & Doerr, B. (2014). The promise and problems of organizational culture: CEO Personality, culture, and firm performance. Group & Organization Management, 39, 595–625.

    Article  Google Scholar 

  • Ostroff, C. (1993). The effects of climate and personal influences on individual behavior and attitudes in organizations. Organizational Behavior and Human Decision Processes, 56, 56–90.

    Article  Google Scholar 

  • Ostroff, C., Kinicki, A. J., & Muhammad, R. S. (2013). Organizational culture and climate. In N. W. Schmitt & S. Highhouse (Hrsg.), Handbook of psychology: Industrial and organizational psychology (Bd. 12, S. 643–676). Hoboken: Wiley.

    Google Scholar 

  • Parker, C. P., Baltes, B. B., Young, S. A., Huff, J. W., Altmann, R. A., Lacost, H. A., & Roberts, J. E. (2003). Relationship between psychological climate perceptions and work outcomes: A meta-analytic review. Journal of Organizational Behavior, 24, 389–416.

    Article  Google Scholar 

  • Patterson, M. G., West, M. A., Shackleton, V. J., Dawson, J. F., Lawthom, R., Maitlis, S., Robinson, D. L., & Wallace, A. M. (2005). Validating the organizational climate measure: links to managerial practices, productivity and innovation. Journal of Organizational Behavior, 26, 379–408.

    Article  Google Scholar 

  • Payne, R., & Pugh, D. S. (1976). Organizational structure and climate. In M. D. Dunnette (Hrsg.), Handbook of industrial and organizational psychology (S. 1125–1173). Chicago: Rand McNally.

    Google Scholar 

  • Quinn, R. F., & Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: toward a competing values approach to organizational analysis. Management Science, 29, 363–377.

    Article  Google Scholar 

  • von Rosenstiel, L., & Bögel, R. (1992). Betriebsklima geht jeden an! (4. Aufl.). München: Bayerisches Staatsministerium für Arbeit und Sozialordnung.

    Google Scholar 

  • von Rosenstiel, L., & Nerdinger, F. W. (2000). Die Münchner Wertestudien – Bestandsaufnahme und (vorläufiges) Resümee. Psychologische Rundschau, 51, 146–157.

    Article  Google Scholar 

  • von Rosenstiel, L., & Nerdinger, F. W. (2011). Grundlagen der Organisationspsychologie (7. Aufl.). Stuttgart: Schäffer-Poeschel.

    Google Scholar 

  • von Rosenstiel, L., Falkenberg, T., Henn, W., Henschel, E., & Warns, I. (1982). Betriebsklima heute. München: Bayerisches Staatsministerium für Arbeit und Sozialordnung.

    Google Scholar 

  • Sackmann, S. A. (2010). Assessment, evaluation, improvement. Success through corporate culture. Gütersloh: Bertelsmann Stiftung.

    Google Scholar 

  • Sackmann, S. A. (2011). Culture and performance. In N. M. Ashkanasy, C. P. M. Wilderom & M. F. Peterson (Hrsg.), The handbook of organizational culture and climate (2. Aufl. S. 188–224). Thousand Oaks: SAGE.

    Chapter  Google Scholar 

  • Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90, 1217–1227.

    Article  Google Scholar 

  • Schein, E. H. (2010). Organizational culture and leadership (4. Aufl.). Jossey-Bass: San Francisco. Original 1985.

    Google Scholar 

  • Schmidt, S. J. (2008). Unternehmenskultur. Die Grundlage für den wirtschaftlichen Erfolg von Unternehmen (4. Aufl.). Weilerswist: Velbrück Wissenschaft.

    Google Scholar 

  • Schneider, B. (1990). The climate for service: Application of the construct. In B. Schneider (Hrsg.), Organizational climate and culture (S. 383–412). San Francisco: Jossey Bass.

    Google Scholar 

  • Schneider, B., Bowen, D., Ehrhart, M. E., & Holcombe, K. M. (2000). The climate for service: Evolution of a construct. In N. M. Ashkanasy, C. Wilderom & M. F. Peterson (Hrsg.), Handbook of organizational culture and climate (S. 21–36). Thousand Oaks: SAGE.

    Google Scholar 

  • Schneider, B., Ehrhart, M. G., Mayer, D. M., Saltz, J. L., & Niles-Jolly, J. (2005). Understanding organization-customer links in service settings. Academy of Management Journal, 48, 1017–1032.

    Article  Google Scholar 

  • Schneider, B., Macey, W. H., Lee, W. C., & Young, S. A. (2009). Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance. Journal of Service Research, 12, 3–14.

    Article  Google Scholar 

  • Schneider, B., Ehrhart, M. G., & Macey, W. H. (2011). Perspectives on organizational climate and culture. In S. Zedeck (Hrsg.), APA Handbook of industrial- and organizational psychology: Building and developing the organization (Bd. 1, S. 373–414). Washington DC: APA.

    Chapter  Google Scholar 

  • Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology, 64, 361–388.

    Article  Google Scholar 

  • Schneider, B., González-Romá, V., Ostroff, C., & West, M. A. (2017). Organizational climate and culture: Reflections on the history of the constructs in the Journal of Applied Psychology. Journal of Applied Psychology, 102, 468–482.

    Article  Google Scholar 

  • Schramm, F. (2017). Betriebsklima. In A. Martin (Hrsg.), Organizational Behavior – Verhalten in Organisationen (2. Aufl. S. 364–376). Stuttgart: Kohlhammer.

    Google Scholar 

  • Ulich, E. (2011). Arbeitspsychologie (7. Aufl.). Stuttgart: Schäffer-Poeschel.

    Google Scholar 

  • Whitman, D. S., Caleo, S., Carpenter, N. C., Horner, M. T., & Bernerth, J. B. (2012). Fairness at the collective level: A meta-analytic examination of the consequences and boundary conditions of organizational justice climate. Journal of Applied Psychology, 97, 776–791.

    Article  Google Scholar 

  • Yang, L.-Q., Caughlin, D. E., Gazica, M. W., Truxillo, D. M., & Spector, P. E. (2014). Workplace mistreatment climate and potential employee and organizational outcomes: A meta-analytic review from the target’s perspective. Journal of Occupational Health Psychology, 19, 315–335.

    Article  Google Scholar 

  • Zohar, D., & Tenne-Gazit, O. (2008). Transformational leadership and group interaction as climate antecedents: A social network analysis. Journal of Applied Psychology, 93, 744–757.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Universität Rostock, Rostock, Deutschland

    Prof. Dr. Friedemann W. Nerdinger

Authors
  1. Prof. Dr. Friedemann W. Nerdinger
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Friedemann W. Nerdinger .

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer-Verlag GmbH Deutschland, ein Teil von Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Nerdinger, F.W. (2019). Organisationsklima und Organisationskultur. In: Arbeits- und Organisationspsychologie. Springer-Lehrbuch. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-56666-4_11

Download citation

  • DOI: https://doi.org/10.1007/978-3-662-56666-4_11

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-56665-7

  • Online ISBN: 978-3-662-56666-4

  • eBook Packages: Psychology (German Language)

Publish with us

Policies and ethics

Search

Navigation