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Social Media Applications for Knowledge Exchange in Organizations

Requirements, Application, and User Acceptance in Industrial and Scientific Settings

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Innovations in Knowledge Management

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 95))

Abstract

With the broad success of Web 2.0, organizations have become interested in using social media for professional applications. To date related research has mainly focused on the social impact of social media. However, little is known about the circumstances under which employees will invest time in using social media, especially the perceived benefits and its barriers within enterprises need further research. Different aspects of organizational knowledge management bring along different requirements for social-media-based solutions. This chapter focusses on providing both a theoretical background on social media acceptance and concepts, as well as empirical findings from practice and research investigating acceptance-relevant needs and demands of social media users in different contexts. Findings from practice corroborate that the complexity of the plethora of communication paths can be supported by social media. Findings from research reveal that regarding the users’ (emotive) needs is critical when dealing with sensitive communication/data. Combining both practice and research tries to bridge the knowledge gap existing in fast paced developments like social media.

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Notes

  1. 1.

    http://www.intraworlds.com.

  2. 2.

    http://www.ipt.fraunhofer.de/en.html.

  3. 3.

    http://www.comm.rwth-aachen.de.

  4. 4.

    http://www.yammer.com.

  5. 5.

    http://www.liferay.com.

  6. 6.

    http://www.researchgate.net.

  7. 7.

    http://www.academia.edu.

  8. 8.

    http://www.mendeley.com.

  9. 9.

    www.ibridgenetwork.org.

  10. 10.

    techtransfer.ima.kit.edu.

  11. 11.

    www.easyaccessip.org.uk.

  12. 12.

    “Innovation through Expert-Communities in the time of demographic change” http://www.projekt-inec.de.

  13. 13.

    http://www.production-research.de.

  14. 14.

    i.e. http://www.intraworlds.com.

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Acknowledgments

We would like to thank the anonymous reviewers for their constructive comments on an earlier version of this manuscript. The authors would like to thank all partners from the research projects for their constructive collaboration and feedback. The studies from the “iNec” project have been funded by the German Ministry of Education and Research (BMBF) and the European Social Fund (ESF) within the program “Innovationsfähigkeit im demographischen Wandel” under the reference number 01HH11045. The work related to the project “Integrative Production Technology in High Wage Countries” has been funded by the Excellence Initiative of the German federal and state governments.

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Authors and Affiliations

  1. Human-Computer Interaction Center, RWTH Aachen University, Campus Boulevard 57, Aachen, Germany

    André Calero Valdez, Anne Kathrin Schaar & Martina Ziefle

  2. IntraWorlds GmbH, Erika-Mann-Straße 7, Munich, Germany

    Jens Bender

  3. Fraunhofer Institute for Production Technology IPT, Aachen, Germany

    Susanne Aghassi & Günther Schuh

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  1. André Calero Valdez
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Correspondence to André Calero Valdez .

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Editors and Affiliations

  1. Department of International Business Communication, Copenhagen Business School, Frederiksberg, Denmark

    Liana Razmerita

  2. Sellinger School of Business and Management, Loyola University Maryland, Baltimore, Maryland, USA

    Gloria Phillips-Wren

  3. Faculty of Education, Science, Technology and Mathematics, University of Canberra, Canberra, Australia

    Lakhmi C. Jain

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Calero Valdez, A., Schaar, A.K., Bender, J., Aghassi, S., Schuh, G., Ziefle, M. (2016). Social Media Applications for Knowledge Exchange in Organizations. In: Razmerita, L., Phillips-Wren, G., Jain, L. (eds) Innovations in Knowledge Management. Intelligent Systems Reference Library, vol 95. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-47827-1_7

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