Abstract
In today’s highly competitive market, the demand for quality is the single most critical factor for companies to survive in the ever-expanding global marketplace. Total Quality Management (TQM) has been developed as a result of intense global competition. Most of the previous works show that TQM has significant relationship with business performance. However, the examining of moderators is less given in previous work, which mediators are known generally as general tools and techniques without specific focus on types of improvement. The purpose of this paper is to propose relationship between TQM practices and business performance with mediators effect of Total Productive Maintenance (TPM) based on extensive review of the literature. The main contribution of this paper is to identify the relationships among TQM, TPM practices and business performance as a conceptual model. This proposed conceptual model will help the academicians and industry players to have better understanding on the relationship between the practices.
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Ahmad, M.F., Aziati, A.H.N., Bon, A.T., Ngadiman, Y., Chan, S.W. (2015). Review Relationship TPM as Mediator between TQM and Business Performance. In: Gen, M., Kim, K., Huang, X., Hiroshi, Y. (eds) Industrial Engineering, Management Science and Applications 2015. Lecture Notes in Electrical Engineering, vol 349. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-47200-2_103
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DOI: https://doi.org/10.1007/978-3-662-47200-2_103
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