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Innovation Strategy Services Delivery: An Empirical Case Study of Academic Information Systems in Higher Education Institution

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Part of the Communications in Computer and Information Science book series (CCIS,volume 516)


Information Communication and Technology (ICT) gives a lot of contributions in the rapid transformation in global society. The people have to adapt in evolving claims of this trend in order to survive from daily struggles. In this 21st century Indonesians compel themselves to go with this flow and have to keep at par with countries over the world. Hence, higher education institutions must undertake on this fast transformation in serving the stakeholders real time by supporting of ICT as at University ABC in Jakarta, Indonesia. The existing Academic Information Systems (AIS) is not yet fully used for moduls usage and some of them are still idle.This paper is an empirical case study and the method used is discriptive research by using the existing data recorded in the systems then analyzed accordingly. This results study will give sugestions for better service delivery to the institutions.


  • innovation strategy
  • service delivery
  • AIS
  • higher education
  • case study

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  • DOI: 10.1007/978-3-662-46742-8_47
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Correspondence to John Tampil Purba .

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Purba, J.T., Panday, R. (2015). Innovation Strategy Services Delivery: An Empirical Case Study of Academic Information Systems in Higher Education Institution. In: Intan, R., Chi, CH., Palit, H., Santoso, L. (eds) Intelligence in the Era of Big Data. ICSIIT 2015. Communications in Computer and Information Science, vol 516. Springer, Berlin, Heidelberg.

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  • Print ISBN: 978-3-662-46741-1

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