Skip to main content
Book cover

International Conference on Soft Computing, Intelligence Systems, and Information Technology

ICSIIT 2015: Intelligence in the Era of Big Data pp 514–525Cite as

Innovation Strategy Services Delivery: An Empirical Case Study of Academic Information Systems in Higher Education Institution

  • Conference paper

  • 1936 Accesses

Part of the Communications in Computer and Information Science book series (CCIS,volume 516)

Abstract

Information Communication and Technology (ICT) gives a lot of contributions in the rapid transformation in global society. The people have to adapt in evolving claims of this trend in order to survive from daily struggles. In this 21st century Indonesians compel themselves to go with this flow and have to keep at par with countries over the world. Hence, higher education institutions must undertake on this fast transformation in serving the stakeholders real time by supporting of ICT as at University ABC in Jakarta, Indonesia. The existing Academic Information Systems (AIS) is not yet fully used for moduls usage and some of them are still idle.This paper is an empirical case study and the method used is discriptive research by using the existing data recorded in the systems then analyzed accordingly. This results study will give sugestions for better service delivery to the institutions.

Keywords

  • innovation strategy
  • service delivery
  • AIS
  • higher education
  • case study

This is a preview of subscription content, access via your institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • DOI: 10.1007/978-3-662-46742-8_47
  • Chapter length: 12 pages
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
eBook
USD   79.99
Price excludes VAT (USA)
  • ISBN: 978-3-662-46742-8
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book
USD   99.99
Price excludes VAT (USA)
Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Purba, J.T.: Service Management Strategy by Implementing AIS in Higher Education in Indonesia: Case Study Christian University of Indonesia. In: Proceedings of the 11th UBAYA International Annual Symphosium on Management (2014)

    Google Scholar 

  2. Anwar, C., Warnars, S.: Sistim Informasi Akademik Online Sebagai Penunjang Sistem Perkuliahan (2008), http://arxiv.org/ftp/arxiv/papers/1006/1006.2082.pdf (accessed November 1, 2014)

  3. Suwardi, I., Permatasari, D.S.: New Integration Model of Information System on Higher Education. In: Proceedings of the International Conference on Electrical Engineering and Informatics Institut Teknologi Bandung, Indonesia, June 17-19 (2007)

    Google Scholar 

  4. Purba, J.T.: PengukuranKualitas Layanan Unit KerjaTeknologi Informasi Menuju Strategi Tata Kelola Organisasi: Studi Kasus. Paper presented, in the Seminar Nasional dan Call paper, Fakultas Ekonomi Universitas Maranatha, Bandung Indonesia (2014)

    Google Scholar 

  5. Lawson, B., Samson, D.: Developing Innovation Capability in Organization: A Dynamic Capabilities Approach. International Journal of Innovation Management 5(3), 377–400 (2001)

    CrossRef  Google Scholar 

  6. Wohlstter, P., et al.: Improving service delivery in Education through collaboration: An Exploratory study of the role of Cross-Sectoral Alliances in the Developement and Support of Charter Schools (2004)

    Google Scholar 

  7. OECD.: Service DeliveryIn Fragile Situations, Key Concepts, Finding and Lessons (2010), http://www.oecd.org/development/incaf/40886707.pdf (accessed October 2, 2014)

  8. Purba, J.T.: Proposed Strategic Plan for Faculty Development for Atmajaya Catholic University Jakarta. The Doctoral Dissertation. De La Salle University, Taft Avanue, Vitocruz Manila Phillipines, pp. 11–12 (2002)

    Google Scholar 

  9. Phillips, T.: Information Technology Strategy Supporting Excellence, University of Bristol.Manual book. Version 3.1 (2008)

    Google Scholar 

  10. Purba, J.T.: Usage of IT Servicesin Higher Education Management for Innovation Strategy: A Case Study. Paper presented in the International Coference of Organizational Innovation (ICOI), De La Salle University, Manila, Philippines, August 12-14 (2014)

    Google Scholar 

  11. White, S.C., Glickman, T.S.: Directions for Higher Educations, no. 137, Spring ©Wiley Periodicals, Inc. Published online A in Wiley Inter Science (2007), http://www.interscience.wiley.com , doi:10.1002/he.248 (accessed October 10, 2014)

  12. Purba, J.T.: Service Performance ICT Train New Technologies Towards Orgazizations: Case Study Asindo Informatika. Paper presented in the Seminar Nasional dan Call Paper “Business in Society: Towards Asian Era”, Fakultas Ekonomi dan Bisnis Universitas Sebelas Maret, Surakarta, March 18-19 (2014)

    Google Scholar 

  13. Six Sigma.: Business Performance and Process Improvement Solutions (2012), http://www.ssqi.com/solutions/scorecards.html (accessed October 25, 2014)

  14. Green, M., Gell, L.: Effective medical leadership for consultants: managing services, improving services, and setting direction. Second article (November 2012), http://careers.bmj.com/careers/advice/view-article.html?id=20009862 (accessed September 29, 2014)

  15. Cousin, C.: ITIL Service Management can be viewed as two distinct management sets from the Service Delivery and Service Support (2010), http://carloscousin.com/wordpress/?p=283 (accessed October 27, 2014)

  16. Cousin, C.: Portal Academic Information System, University ABC, Jakarta, Indonesia and extrareport (2014), https://ais.abc.ac.id (accessed November 21, 2014)

Download references

Author information

Authors and Affiliations

  1. Pengembangan Bisnis dan Manajemen-School of Economics, Jakarta, Indonesia

    John Tampil Purba

  2. Bhayangkara University, Jakarta, Indonesia

    Rorim Panday

Authors
  1. John Tampil Purba
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Rorim Panday
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to John Tampil Purba .

Editor information

Editors and Affiliations

  1. Informatics, Petra Christian University, Surabaya, Indonesia

    Rolly Intan

  2. CSIRO, Hobart, Tasmania, Australia

    Chi-Hung Chi

  3. Informatics, Petra Christian University, Surabaya, Indonesia

    Henry N. Palit

  4. Informatics, Petra Christian University, Surabaya, Indonesia

    Leo W. Santoso

Rights and permissions

Reprints and Permissions

Copyright information

© 2015 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Purba, J.T., Panday, R. (2015). Innovation Strategy Services Delivery: An Empirical Case Study of Academic Information Systems in Higher Education Institution. In: Intan, R., Chi, CH., Palit, H., Santoso, L. (eds) Intelligence in the Era of Big Data. ICSIIT 2015. Communications in Computer and Information Science, vol 516. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-46742-8_47

Download citation

  • DOI: https://doi.org/10.1007/978-3-662-46742-8_47

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-46741-1

  • Online ISBN: 978-3-662-46742-8

  • eBook Packages: Computer ScienceComputer Science (R0)