Abstract
This paper presents a legal and technological approach to online mediation. It shows the technologies that are usually employed in this field and presents the prototype of Consumedia, an online mediation platform, as well as its functionalities and technological architecture. Moreover, it uncovers the technology implemented as regards the recognition of emotions in the mediation room. Furthermore, it considers that an online mediation platform may automatically provide the parties with all the required documentation of the process. Thus, it unveils the documents that an online mediation platform should automatically provide to the disputants.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Casanovas, P., Poblet, M.: Concepts and Fields of Relational Justice. In: Casanovas, P., Sartor, G., Casellas, N., Rubino, R. (eds.) Computable Models of the Law. LNCS (LNAI), vol. 4884, pp. 323–339. Springer, Heidelberg (2008)
European Commission: Consumer attitudes towards cross-border trade and consumer protection. Analytical report (Flash Eurobarometer) (European Commission EB Series 358 (2013)
Barral Viñals, I., Suquet Capdevila, J.: La mediación en el ámbito de consumo. In: Casanovas, P., Magre, J., Lauroba, M.E. (eds.) Libro Blanco de la Mediación en Cataluña, pp. 301–370. Departament de Justícia, Generalitat de Catalunya, Huygens (2011), http://www.llibreblancmediacio.com/
Poblet, M., Noriega, P., Suquet, J., Gabarró, S., Redorta, J.: Tecnologías para la mediación en línea, estado del arte, usos y propuestas. In: Casanovas, P., Magre, J., Lauroba, M.E. (eds.) Libro Blanco de la Mediación en Catalunya, pp. 943–985. Departament de Justícia, Generalitat de Catalunya, Huygens (2011), http://www.llibreblancmediacio.com
Abdel Wahab, M.S., Katsh, E., Rainey, D.: Online Dispute Resolution: Theory and Practice. A Treatise on Technology and Dispute Resolution. Eleven International Publishing, The Hague (2012)
Ossowski, S. (ed.): Agreement Technologies. Law, Governance and Technology Series, pp. vii–viii. Springer, Dordrecht (2013)
Bellucci, E., Zeleznikow, J.: Developing negotiation decision support systems that support mediators: A case study of the Family Winner system. Artificial Intelligence and Law 13(2), 233–271 (2005)
Bellucci, E.: Software developed for use in Family Mediation: Asset Divider. In: Poblet, M., Schild, U., Zeleznikow, J. (eds.) Legal and Negotiation Decision Support Systems (LDSS 2009): a Post conference Workshop at the 12th International Conference on Artificial Intelligence and Law, Huygens, Barcelona, pp. 55–69 (2009)
Comité Européen de Normalisation (CEN), CEN Workshop Agreement: Standardization of Online Dispute Resolution Tools, ICS 03.120.10; Ref. No.: CWA 16026: 2009 E (2009) ftp://cenftp1.cenorm.be/PUBLIC/CWAs/STAND-ODR/CWA16026_STANDODR.pdf (Last accessed February 25, 2014)
Poblet, M., Casanovas, P., López Cobo, J.L.: The Ontomedia Project: Relational Law, ODR, Multimedia. In: Bourcier, D., Casanovas, P., Dulong de Rosnay, M., Maracke, C. (eds.) Intelligent Multimedia. Managing Creative Works in a Digital World, pp. 349–364. European Publishing Academic Press, Florence (2010)
Poblet, M., Casanovas, P., López-Cobo, J.L., Casellas, N.: ODR, Ontologies and Web 2.0. Journal of Universal Computer Science, J.UCS 17(4), 618–634 (2011)
Noriega, P., López de Toro, C.: Towards a Platform for Online Mediation. In: Proceedings of the Workshop on Legal and Negotiation Decision Support Systems (LDSS 2009) in conjunction with ICAIL 2009, pp. 67–75. CEUR Workshop Proceedings CEUR-WS.org/Vol-482/, Barcelona (2009)
Casanovas, P., Magre, J., Lauroba, M.E.: Conclusions and Recommendations. In: Casanovas, P., Magre, J., Lauroba, M.E. (eds.) Libro Blanco de la Mediación en Catalunya, Huygens, Barcelona, pp. 1161–1173 (2011), http://www.llibreblancmediacio.com
Betts, K.: Lost in translation: Importance of effective communication in online education. Online Journal of Distance Learning Administration 12(2) (2009)
Poblet, M., Casanovas, P.: Emotions in ODR. The International Review of Law Computers & Technology 21(2), 145–156 (2007)
Ekman, P., Friesen, W.V.: Constants across cultures in the face and emotion. Journal of Personality and Social Psychology (1971)
Viola, P., Jones, M.: Robust Real-time Object Detection. International Journal of Computer Vision (2001)
Ruiz, A., Binefa, X.: Modeling facial expressions dynamics with Gaussian Process Regression. In: Artificial Intelligence Research and Development, Proceedings of the 15th International Conference of the Catalan Association for Artificial Intelligence (2012)
Saragih, J.M., Lucey, S., Cohn, J.F.: Face alignment through subspace constrained mean-shifts. In: IEEE 12th International Conference on Computer Vision (2009)
Kanade, K., Cohn, J., Tian, Y.: Comprehensive database for facial expression analysis. In: Automatic Face and Gesture Recognition (2000)
Poblet, M., Suquet, J., Roig, A., González-Conejero, J.: Building Semantic Interoperability for European Civil Proceedings Online. In: Contini, F., Lanzara, G.F. (eds.) The Circulation of Agency in e-Justice: Interoperability and Infrastructures for European Transborder Judicial Proceedings, pp. 287–308. Springer, Dordrecht (2013)
Studer, R., Benjamins, V., Fensel, D.: Knowledge engineering: Principles and methods. Data Knowledge Engineering 25(1), 161–197 (1998)
Katsh, E., Rifkin, J.: Online Dispute Resolution: Resolving Conflicts in Cyberspace. Jossey-Bass, San Francisco (2001)
Katsh, E., Choi, D.: Online dispute resolution: technology as the ‘fourth party’. Papers and Proceedings of the 2003 United Nations Forum on ODR, Geneva, June 30-July 1. National Center for Technology and Dispute Resolution (2003)
Lodder, A.: The Third Party and Beyond. An Analysis of the Different Parties, in particular The Fifth, Involved in Online Dispute Resolution. Information & Communications Technology Law 15(2), 143–155 (2006)
Lodder, A., Zeleznikow, J.: Enhanced Dispute Resolution Through the Use of Information Technology. Cambridge University Press, Cambridge (2010)
Carneiro, D., Novais, P., Andrade, F., Zeleznikow, J., Neves, J.: Online dispute resolution: an artificial intelligence perspective. Artificial Intelligence Review 41(2), 211–240 (2014)
Susskind, R.: Legal informatics - a personal appraisal of context and progress. European Journal of Law and Technology 1(1) (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Suquet, J., Casanovas, P., Binefa, X., Martínez, O., Ruiz, A., Ceballos, J. (2014). Consumedia. Functionalities, Emotion Detection and Automation of Services in a ODR Platform. In: Casanovas, P., Pagallo, U., Palmirani, M., Sartor, G. (eds) AI Approaches to the Complexity of Legal Systems. AICOL 2013. Lecture Notes in Computer Science(), vol 8929. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45960-7_18
Download citation
DOI: https://doi.org/10.1007/978-3-662-45960-7_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-45959-1
Online ISBN: 978-3-662-45960-7
eBook Packages: Computer ScienceComputer Science (R0)