Zusammenfassung
Die Autorin beschäftigt sich anhand einer dreistufigen feldexperimentellen Studie in Kooperation mit einem großen internationalen Handelsunternehmen mit der Frage der optimalen Ausgestaltung von CSR. Das Feldexperiment eins beschäftigt sich mit der Frage nach der Form des Engagements, dem sogenannten CSR-Mix bzw. CSR-Portfolio und der Auswahl der zu kommunizierenden Aktivitäten unter Berücksichtigung von konfliktierenden Stakeholderinteressen. Der Inside-out-Ansatz des CSR-Engagements stellt hierbei ein erstes Ergebnis dar. Die Involvement-Strategie in den Stufen Information, Response und Involvement stellt das Kernthema des zweiten Feldexperiments dar. Das dritte Feldexperiment befasst sich mit der stark emotionalisierten Kommunikationsmethode des Storytellings. Hierbei gilt es zu hinterfragen, ob die bei CSR-Kommunikation vorherrschende Skepsis durch emotionalisierte Kommunikation verstärkt oder aufgehoben wird, also ob Storytelling eine effektive Methode der CSR-Kommunikation sein kann.
„If you do things well, do them better. Be daring, be first, be different, be just“ (Anita Roddick, Gründerin von The Body Shop).
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Schons, L.M. (2017). Tue Gutes und rede darüber?. In: Stehr, C., Struve, F. (eds) CSR und Marketing. Management-Reihe Corporate Social Responsibility. Springer Gabler, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45813-6_8
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