e-Work in Product and Service Development

  • Shimon Y. NofEmail author
  • Jose Ceroni
  • Wootae Jeong
  • Mohsen Moghaddam
Part of the Automation, Collaboration, & E-Services book series (ACES, volume 2)


Applications of collaborative e-Work to the product and service development processes are emerging. The development processes range from identification of customer requirements to formalization of customer benefit package (CBP) for summarizing the company’s offer for resolving customers’ needs and expectations, based on the product lifecycle management (PLM) framework. In this context, knowledge management is an essential for the evolution of products and services, focusing on innovation and excellence along with management of disappearing products and services, considering environmental issues. This chapter reviews state-of-the-art collaborative design techniques for the development of products and services in networked e-Systems, with special reference to CI, the Collaborative Intelligence.


Geographic Information System Knowledge Management Service Development Collaborative Process Collaborative Design 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2015

Authors and Affiliations

  • Shimon Y. Nof
    • 1
    Email author
  • Jose Ceroni
    • 2
  • Wootae Jeong
    • 3
  • Mohsen Moghaddam
    • 4
  1. 1.PRISM Center & School of IEPurdue University West LafayetteUSA
  2. 2.School of Industrial Engineering Catholic University of ValparaísoValparaísoChile
  3. 3.Korea Railroad Research Institute UiwangRepublic of South Korea
  4. 4.PRISM Center & School of IE Purdue UniversityWest LafayetteUSA

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