Abstract
Increasing productivity in product-service systems is a vital success factor for industrialized economies and individual businesses. The service production is typically described as an integrated value chain setting, in which the provider and the customer are co-creators. This paper embraces a characteristic curve model in order to illustrate the influence of the customer on the productivity of service production. The characteristic curves are derived from a system dynamics simulation model for a synchronized takt-based service production. In conclusion this research leads to designs recommendations for service production systems in order to reduce lead times and increase adherence to delivery dates.
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Schuh, G., Fabry, C., Jussen, P. (2014). The Influence of the Customer in Service Production. In: Grabot, B., Vallespir, B., Gomes, S., Bouras, A., Kiritsis, D. (eds) Advances in Production Management Systems. Innovative and Knowledge-Based Production Management in a Global-Local World. APMS 2014. IFIP Advances in Information and Communication Technology, vol 439. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-44736-9_66
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DOI: https://doi.org/10.1007/978-3-662-44736-9_66
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