Managing Service Productivity Using Data Envelopment Analysis

Part of the International Series in Operations Research & Management Science book series (ISOR, volume 215)


This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.


Data Envelopment Analysis (DEA) Efficiency Productivity Service industry Managing service productivity DEA software 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  1. 1.Aston Business SchoolAston UniversityBirminghamUK
  2. 2.School of Business and LeadershipRegent UniversityVirginia BeachUSA

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