Abstract
This chapter describes a process improvement initiative at Alcatel called e-R&D. It deals with systematically and continuously disseminating knowledge throughout the organization and embodying it in new products and services. e-R&D can be broken into three implementation tracks: strengthened process capability, visibility and workflow integration. These three tracks and their impact on knowledge management are explained in the chapter and are illustrated with examples and lessons learned. Focus is given to organizational learning as one component of knowledge management, and underlined with tool support that facilitates such learning.
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Ebert, C., De Man, J., Schelenz, F. (2003). e-R&D: Effectively Managing and Using R&D Knowledge. In: Aurum, A., Jeffery, R., Wohlin, C., Handzic, M. (eds) Managing Software Engineering Knowledge. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-05129-0_16
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DOI: https://doi.org/10.1007/978-3-662-05129-0_16
Publisher Name: Springer, Berlin, Heidelberg
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