Abstract
Besides quantitative reliability requirements (figures), such as MTBF, MTTR, or availability, as given in system specifications, customers often require a quality assurance/management system, and for complex items also the realization of a quality and reliability assurance program. Such general requirements are covered by standards, the most important of which are discussed in this appendix. A basic procedure for setting up and realizing quality and reliability requirements as well as the structure and content of a quality and reliability assurance program for complex equipment and systems are considered in Appendix A3.
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References
A2 Customer Requirements
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Birolini, A. (1999). Quality and Reliability Standards. In: Reliability Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-03792-8_10
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DOI: https://doi.org/10.1007/978-3-662-03792-8_10
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