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A Technology for Supporting Knowledge Work: The RepTool

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Abstract

In this chapter we report on the RepTool,1 a computer based tool for the collection, analysis, and presentation of data about “workscapes.” Users of the tool collect relevant information about workplaces and workpractices in a central data structure on which the tool provides different views. Physical, social, and cognitive spaces in users’ or customers’ environments can be represented and analyzed. The RepTool supports systematic data collection and collaborative data analysis that can help people at all levels of an organization build a shared view of the formal and informal work processes they participate in. A tool for collaborative knowledge management, it nurtures intra- and inter-team conversations that can lead to an empirically grounded, shared view of current realities and potentially necessary changes.

Keywords

  • Team Member
  • Knowledge Management
  • Systematic Data Collection
  • Record Type
  • Informal Work

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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  • DOI: 10.1007/978-3-662-03723-2_5
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© 1998 Springer-Verlag Berlin Heidelberg

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Jordan, B., Goldman, R., Eichler, A. (1998). A Technology for Supporting Knowledge Work: The RepTool. In: Borghoff, U.M., Pareschi, R. (eds) Information Technology for Knowledge Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-03723-2_5

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  • DOI: https://doi.org/10.1007/978-3-662-03723-2_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-08356-3

  • Online ISBN: 978-3-662-03723-2

  • eBook Packages: Springer Book Archive