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Digital Government

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Zusammenfassung

Im vierten Kapitel wird das Konzept des Digital Government definiert und die Akteure und Interaktionsstrukturen erklärt. Aufbauend hierauf werden die Services des Digital Government und deren Kanäle dargestellt. Danach werden die Begriffe Open Government und E-Partizipation erläutert. Zudem werden das Konzept der Smart-City und das NSS-Digital-Government-Nachfragefaktorensystem beschrieben. Abgeschlossen wird das 4. Kapitel mit der Beschreibung der Erfolgsfaktoren des Digital Government.

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Notes

  1. 1.

    Vgl. Wirtz/Piehler/Daiser (2015), S. 71; Wirtz et al. (2016), S. 49.

  2. 2.

    Vgl. zu Kap. 4 Digital Government im Folgenden Wirtz (2021), S. 96 ff.; Wirtz (2022a), S. 14 ff.; Wirtz (2022b), S. 3 ff.; Wirtz/Birkmeyer (2015), S. 381 ff.; Wirtz/Daiser (2015), S. 1 ff.; Wirtz/Daiser/Binkowska (2018), S. 1 ff.; Wirtz/Daiser (2017), Wirtz/Kubin (2021), S. 285 ff.

  3. 3.

    Vgl. Wirtz/Kubin (2021), S. 285 ff.

  4. 4.

    Vgl. Wirtz/Birkmeyer/Langer (2019), S. 836 ff.

  5. 5.

    Vgl. Bangemann (1997); Commission of the European Communities (1993).

  6. 6.

    Vgl. Bertschek/Ohnemus (2016).

  7. 7.

    Vgl. OECD (2020).

  8. 8.

    Vgl. Danish Government (2019).

  9. 9.

    Vgl. United Nations Department of Economic and Social Affairs (2022).

  10. 10.

    Vgl. United Nations Department of Economic and Social Affairs (2022), S. 4.

  11. 11.

    Vgl. Wirtz/Schmitt (2015), S. 46 ff.; Wirtz/Weyerer/Rösch (2018), S. 308 ff.; Wirtz/Becker/Weyerer (2022); Wirtz/Langer (2022).

  12. 12.

    Vgl. Open Government Partnership (2022).

  13. 13.

    Vgl. Wirtz/Birkmeyer (2015), S. 381 ff.; Wirtz et al. (2018), S. 359 ff.

  14. 14.

    Vgl. Nam (2012).

  15. 15.

    Vgl. Yagoda (2010).

  16. 16.

    Inhalte basieren auf Wirtz/Birkmeyer (2015), S. 381 ff.

  17. 17.

    Vgl. Moore (1995).

  18. 18.

    Vgl. Geiger/Lucke (2012).

  19. 19.

    Vgl. Wirtz et al. (2018), S. 359 ff.

  20. 20.

    Vgl. Wirtz/Daiser/Mermann (2018), S. 590 ff.

  21. 21.

    Vgl. Kim (2008).

  22. 22.

    Vgl. United Nations (2016).

  23. 23.

    Vgl. OECD (2001); PADM (2013); United Nations (2016).

  24. 24.

    Vgl. zu Abschnitt E-Partizipation im Folgenden Wirtz/Daiser/Binkowska (2018), S. 1 ff.

  25. 25.

    Vgl. Wirtz/Weyerer/Rösch (2019), S. 566 ff.

  26. 26.

    Inhalte basieren auf Wirtz/Daiser/Binkowska (2018), S. 8.

  27. 27.

    Vgl. zu Abschn. 4.3 Smart Cities im Folgenden Piehler/Wirtz/Daiser (2016), S. 163 ff.; Wirtz et al. (2016), S. 48 ff.; Wirtz/Müller/Schmidt (2020), S. 499 ff.; Wirtz/Müller/Schmidt (2021), S. 299 ff.; Wirtz/Müller (2021), S. 18 ff.; Wirtz/Müller (2022a); Wirtz/Müller (2022b); Wirtz (2022b), S. 321 ff.

  28. 28.

    Vgl. Wirtz/Müller (2021), S. 18.

  29. 29.

    Vgl. Anthopoulos (2015).

  30. 30.

    Vgl. Institute for Management Development (2020).

  31. 31.

    Vgl. Europäische Kommission (2022).

  32. 32.

    Inhalte basieren auf Wirtz/Müller/Schmidt (2021), S. 303 f.

  33. 33.

    Inhalte basieren auf Wirtz/Müller (2022a).

  34. 34.

    Vgl. Wirtz/Mory/Ullrich (2012), S. 642 ff.; Piehler/Wirtz/Daiser (2016), S. 163 ff.; Wirtz et al. (2016), S. 48 ff.

  35. 35.

    Vgl. im Folgenden Wirtz/Müller/Schmidt (2021), S. 299 ff.

  36. 36.

    Vgl. Wirtz/Becker/Schmidt (2021).

  37. 37.

    Vgl. Wirtz/Müller/Schmidt (2021), S. 309.

  38. 38.

    Vgl. im Folgenden auch Wirtz (2021), S. 113.

  39. 39.

    Vgl. Wirtz (2015).

  40. 40.

    Vgl. im Folgenden auch Wirtz (2020), S. 206 ff.

  41. 41.

    Vgl. im Folgenden auch Wirtz (2015), S. 13 ff.

  42. 42.

    Vgl. Wirtz (2015), S. 15 f.

  43. 43.

    Inhalte basierend auf Wirtz/Langer (2017), S. 570.

  44. 44.

    Vgl. Wirtz/Kleineicken (2005); Wirtz/Lütje/Schierz (2009); Wirtz/Langer (2017).

  45. 45.

    Vgl. Rayport/Jaworski (2004).

  46. 46.

    Vgl. Rayport/Jaworski (2004); Specht/Fritz (2005), S. 169.

  47. 47.

    Vgl. Gronover (2003), S. 37.

  48. 48.

    Vgl. Accenture (2017), S. 5.

  49. 49.

    Vgl. Gronover (2003), S. 39 ff.

  50. 50.

    Vgl. Gronover (2003), S. 38.

  51. 51.

    Vgl. Burke (2002), S. 426 ff.

  52. 52.

    Vgl. Zentes/Swoboda (2001), S. 352.

  53. 53.

    Vgl. Rayport/Jaworski (2004).

  54. 54.

    Vgl. Reichheld (2003).

  55. 55.

    Inhalte basierend auf Wirtz (2013), S. 848; Wirtz/Langer (2017), S. 575.

  56. 56.

    Vgl. zum Abschnitt Multi-Channel-Strategien im Folgenden auch Wirtz (2021b), S. 293

  57. 57.

    Vgl. Kernaghan (2005).

  58. 58.

    Vgl. im Folgenden Wirtz/Daiser (2017), S. 202 ff.

  59. 59.

    Vgl. Davis (1986).

  60. 60.

    Vgl. Wirtz (2015), S. 5 ff.; Wirtz/Kurtz (2016), S. 265 ff.

  61. 61.

    Vgl. Piehler/Wirtz/Daiser (2016), S. 163 ff.

  62. 62.

    Vgl. Wirtz/Birkmeyer/Langer (2019), S. 836 ff.

  63. 63.

    Vgl. Wirtz et al. (2016), S. 48 ff.

  64. 64.

    Vgl. Piehler/Wirtz/Daiser (2016), S. 163 ff.

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  1. Lehrstuhl für Informations- und Kommunikationsmanagement, Deutsche Universität für Verwaltungswissenschaften Speyer, Speyer, Deutschland

    Bernd W. Wirtz

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Wirtz, B.W. (2024). Digital Government. In: Digital Business. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-41467-2_4

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