Abstract
Several scholars have discussed the transformation of retail service systems originating from the traditional high-touch/low-tech retail service system to a high-tech/high-touch one where both human FSEs and frontstage service technologies play to their strength to provide more sophisticated value propositions to customers.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Fachmedien Wiesbaden GmbH, part of Springer Nature
About this chapter
Cite this chapter
Meyer, P. (2022). Conceptual Background: Retail Managers’ Boundary Role. In: Managing Robotics in Retail. Markt- und Unternehmensentwicklung Markets and Organisations. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-37500-3_31
Download citation
DOI: https://doi.org/10.1007/978-3-658-37500-3_31
Published:
Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-37499-0
Online ISBN: 978-3-658-37500-3
eBook Packages: Business and ManagementBusiness and Management (R0)