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Smart City Experience – Von isolierten Services zu Smart Service-Ökosystemen

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Part of the book series: Forum Dienstleistungsmanagement ((FD))

Zusammenfassung

Die Integration von Smart Services zu Dienstleistungsbündeln für die Gestaltung einer holistischen Kundenerfahrung kann die Attraktivität von Städten fördern. In diesem Beitrag wird der Begriff der City Experience definiert. Darauf aufbauend werden Anforderungen für die Gestaltung, Integration und Bereitstellung von Smart Services in einer erfahrungsorientierten Smart Service-Plattform definiert. Anhand des Service-Ökosystems von Fressnapf wird abschließend ein IT-Architekturmodell für die Instanziierung einer Smart Service-Plattform in Smart Cities abgebildet.

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Authors and Affiliations

  1. Universität Duisburg-Essen, Essen, Deutschland

    Reinhard Schütte, Michel Muschkiet & Tobias Wulfert

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  1. Reinhard Schütte
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  2. Michel Muschkiet
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Correspondence to Reinhard Schütte .

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  1. Marketing und Unternehmensführung Wirtschaftswissenschaftliche Fakultät, Universität Basel, Basel, Basel Stadt, Schweiz

    Manfred Bruhn

  2. Lehrstuhl für Dienstleistungsmanagement Fakultät Wirtschafts- und Sozialwissenschaften, Universität Hohenheim, Stuttgart, Baden-Württemberg, Deutschland

    Karsten Hadwich

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Schütte, R., Muschkiet, M., Wulfert, T. (2022). Smart City Experience – Von isolierten Services zu Smart Service-Ökosystemen. In: Bruhn, M., Hadwich, K. (eds) Smart Services. Forum Dienstleistungsmanagement. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-37346-7_11

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