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Künstliche Intelligenz im Dienstleistungsmanagement pp 337–358Cite as

Partizipative Dienstleistungsentwicklung im Gesundheitswesen – Barrieren der Nutzer-integration bei KI-basierten Dienstleistungen

Part of the Forum Dienstleistungsmanagement book series (FD)

Zusammenfassung

Der vorliegende Artikel im Fallbeispiel der Tele-Audiologie hat zum Ziel, durch die explorative Gegenüberstellung aktueller Marktentwicklungen der Hersteller und Marktanforderungen der Nutzer die Bedeutung der verschiedenen Akteure als Quelle für neue Dienstleistungsinnovationen zu bewerten. Aus einer qualitativen Bedarfsanalyse werden die akteursspezifischen Barrieren der Nutzerintegration abgeleitet und schließlich ein konzeptionelles Modell entwickelt, welches Implikationen für das Management KI-basierter Dienstleistungsinnovationen im Gesundheitswesen aufzeigt.

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Authors and Affiliations

  1. Lehrstuhl für Technologiemanagement, Christian-Albrechts Universität zu Kiel, Kiel, Deutschland

    Christopher Garrelfs, Marie Lüngen & Carsten Schultz

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  1. Christopher Garrelfs
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  2. Marie Lüngen
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  3. Carsten Schultz
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Correspondence to Christopher Garrelfs .

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Editors and Affiliations

  1. Marketing und Unternehmensführung Wirtschaftswissenschaftliche Fakultät, Universität Basel, Basel, Basel Stadt, Schweiz

    Manfred Bruhn

  2. Lehrstuhl für Dienstleistungsmanagement Fakultät Wirtschafts- und Sozialwissenschaften, Universität Hohenheim, Stuttgart, Deutschland

    Karsten Hadwich

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Garrelfs, C., Lüngen, M., Schultz, C. (2021). Partizipative Dienstleistungsentwicklung im Gesundheitswesen – Barrieren der Nutzer-integration bei KI-basierten Dienstleistungen. In: Bruhn, M., Hadwich, K. (eds) Künstliche Intelligenz im Dienstleistungsmanagement. Forum Dienstleistungsmanagement. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-34326-2_13

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  • DOI: https://doi.org/10.1007/978-3-658-34326-2_13

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