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Vertrauen und Vertrauenswürdigkeit bei sozialen Robotern

Stärkung von Mensch-Roboter-Vertrauensbeziehungen mithilfe Erklärbarer Künstlicher Intelligenz

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Soziale Roboter

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Zusammenfassung

Dieses Kapitel befasst sich mit der Vertrauensbeziehung zwischen Menschen und sozialen Robotern, stellt doch Vertrauen einen wichtigen Bestandteil für die Akzeptanz sozialer Roboter dar. Ausgehend von den Merkmalen sozialer Interaktionen zwischen Mensch und Roboter wird ein Überblick über verschiedene Definitionen von Vertrauen in diesem Kontext gegeben. Zudem werden theoretische Vertrauensmodelle und praktische Möglichkeiten der Erfassung von Vertrauen skizziert sowie der Vertrauensverlust als Folge von Roboterfehlern betrachtet. Es wird beleuchtet, wie Erklärbare Künstliche Intelligenz helfen kann, eine transparente Interaktion zwischen Roboter und Mensch zu ermöglichen und dadurch das Vertrauen in soziale Roboter (wieder-)herzustellen. Insbesondere wird auf die Gestaltungsmöglichkeiten und Herausforderungen beim Einsatz von Erklärungen im Bereich der Robotik eingegangen. Die Wirkung, die Erklärungen von Robotern auf die mentalen Modelle von Nutzer:innen haben, bildet den Abschluss dieses Kapitels.

Hör auf mich, glaube mir, Augen zu, vertraue mir!

(Kaa, Schlange in Walt Disneys Das Dschungelbuch)

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Notes

  1. 1.

    Es werden hier die englischen Begriffe verwendet, da die deutsche Übersetzung „Misstrauen“ die feinen Unterschiede von Distrust, Untrust und Mistrust nicht trennscharf benennt.

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  1. Lehrstuhl für Menschzentrierte Künstliche Intelligenz, Universität Augsburg, Augsburg, Deutschland

    Katharina Weitz

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  1. Katharina Weitz
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  1. Hochschule für Wirtschaft FHNW, Windisch, Schweiz

    Oliver Bendel

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Weitz, K. (2021). Vertrauen und Vertrauenswürdigkeit bei sozialen Robotern. In: Bendel, O. (eds) Soziale Roboter. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-31114-8_16

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