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Künstliche Intelligenz als Treiber für Dienstleistungsinnovation

Chapter
Part of the Forum Dienstleistungsmanagement book series (FD)

Zusammenfassung

Künstliche Intelligenz – KI – ist ein aktuell viel diskutiertes Thema, welches in vielen Anwendungskontexten eine Rolle spielt. In diesem Beitrag liegt der Fokus auf KI-initiierten und -basierten Innovationen im Dienstleistungskontext. Dazu werden Fragen eruiert, inwieweit sich die Potentiale der KI auf Dienstleistungsinnovationen auswirken, welche Stellhebel zur Gestaltung von KI-gestützten Dienstleistungen existieren, wie KI den Plattformgedanken bereichern kann und wie sich Organisationen dadurch verändern. Mit dem Fokus auf Dienstleistungssysteme werden darüber hinaus die bestehenden Wirkungszusammenhänge diskutiert und die Funktionen von KI als Nukleus, Enabler, Impuls, Grenzobjekt und Innovation zur Dienstleistungsentwicklung eingeführt.

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Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2020

Authors and Affiliations

  1. 1.Friedrich-Alexander-Universität Erlangen-NürnbergNürnbergDeutschland

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