Fulfillment and last mile logistics are key service components in electronic commerce that are expected to further increase in the future. Current advancements in digitization of logistics processes have resulted in smart logistics technologies that can trigger automation and personalization of last mile logistics significantly. The chapter discusses how current technologies such as digital identifiers, Internet of Things, robotics, drones or autonomous vehicles can enhance automation and personalization of last mile delivery.
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Madlberger, M. (2020). Last Mile Logistics Reloaded – Automation and Personalization in Electronic Commerce Fulfillment. In: Bruhn, M., Hadwich, K. (eds) Automatisierung und Personalisierung von Dienstleistungen. Forum Dienstleistungsmanagement. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-30166-8_19
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