Abstract
In order to maintain and enhance customer satisfaction and competitiveness, organizations must improve their products and services as well as the QM system itself wherever possible. In addition to the “typical” QM measures, which take place under QM control, several other activities defined as (strategic) improvements in the sense of the ISO 9001.
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© 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature
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Hinsch, M. (2019). Improvement. In: ISO 9001:2015 for Everyday Operations. essentials. Springer Vieweg, Wiesbaden. https://doi.org/10.1007/978-3-658-25550-3_10
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DOI: https://doi.org/10.1007/978-3-658-25550-3_10
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