Advertisement

Nutzerzentrierte Dienstleistungsinnovation durch digitales Design Thinking – Herausforderung und Potenziale für Wissenschaft und Praxis

  • Beke RedlichEmail author
  • Felix Becker
  • Dominik Siemon
  • Susanne Robra-Bissantz
  • Christoph Lattemann
Chapter

Zusammenfassung

In diesem Beitrag wird die systematische Recherche und Analyse des Design-Thinking-Prozesses aufgezeigt und eine Methodendatenbank mit über 400 identifizierten Methoden präsentiert. Dabei werden die spezifischen Eigenschaften von Methoden, die für Dienstleistungsinnovationen geeignet sind, dargelegt. So entsteht eine verfeinerte Methoden-Datenbank, die als Handbuch für Design Thinking für Dienstleistungen eingesetzt werden kann. Daraufhin werden Anforderungen zur Digitalisierung der Methoden definiert, um im finalen Schritt eine Methodendatenbank für ein digitales Design Thinking zu entwickeln.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Literaturverzeichnis

  1. Bossche, P./Gijselaers, W./Segers, M./Woltjer, G./Kirschner P. (2010): Team Learning – Building Shared Mental Models, in: Instructional Science, Vol. 39, No. 3, S. 283-301.Google Scholar
  2. Brenner, W./Uebernickel, F./Abrell, T. (2016): Design Thinking as Mindset, Process, and Toolbox, in: Brenner, W./Uebernickel, F. (Hrsg.): Design Thinking for Innovation, Heidelberg, S. 3-21.Google Scholar
  3. Brown, T. (2008): Design Thinking, in: Harvard Business Review, Vol. 86, No. 6, S. 84-92.Google Scholar
  4. Brown, T. (2009): Change by Design – How Design Thinking Transforms Organizations and Inspires Innovation, New York.Google Scholar
  5. Buchanan, R. (1992). Wicked Problems in Design Thinking, in: Design Issues, Vol. 8, No. 2, S. 5-21.Google Scholar
  6. Carlgren, L./Rauth, I./Elmquist. M. (2016): Framing Design Thinking – The Concept in Idea and Enactment, in: Creativity and Innovation Management, Vol. 25, No. 1, S. 38-57.Google Scholar
  7. d.school Paris. (2017): Design Thinking, http://www.dschool.fr/en/design-thinking/ (Zugriff am 18.09.2017).
  8. d.school Stanford. (2009): Steps in a Design Thinking Process, https://dschool-old.stanford.edu/groups/k12/wiki/17cff/steps_in_a_design_thinking_process.html (Zugriff am 18.09.2017).
  9. Forés, B./Camisón, C. (2016): Does Incremental and Radical Innovation Performance Depend on Different Types of Knowledge Accumulation Capabilities and Organizational Size?, in: Journal of Business Research, Vol. 69, No. 2, S. 831-848.Google Scholar
  10. Gera, S./Aneeshkumar, G./Fernandez, S./Gireeshkumar, G./Nze, I./Eze, U. (2013): Virtual Teams versus Face to Face Teams – A Review of Literature, in: IOSR Journal of Business and Management, Vol. 11, No. 2, S. 1-4.Google Scholar
  11. Gibson, C.B/Gibbs, J.L. (2006): Unpacking the Concept of Virtuality – The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation, in: Administrative Science Quarterly, Vol. 51, No. 3, S. 451-495.Google Scholar
  12. Gregor, S./Hevner, A.R. (2013): Positioning and Presenting Design Science Research for Maximum Impact, in: MIS Quarterly, Vol. 37, No. 2, S. 337-356.Google Scholar
  13. Grewal, D./Roggeveen, A.L./Nordfält, J. (2017): The Future of Retailing, in: Journal of Retailing, Vol. 93, No. 1, S. 1-6.Google Scholar
  14. Hevner, A.R./March, S.T./Park, J./Ram, S. (2004): Design Science in Information Systems Research, in: MIS Quarterly, Vol. 28, No. 1, S. 75-105.Google Scholar
  15. Johansson-Sköldberg, U./Woodilla, J./Çetinkaya, M. (2013): Design Thinking – Past, Present and Possible Futures, in: Creativity and Innovation Management, Vol. 22, No. 2, S. 121-146.Google Scholar
  16. Kung, H./Schmid, L. (2015): Innovation, Growth, and Asset Prices, in: The Journal of Finance, Vol. 70, No. 3, S. 1001-1037.Google Scholar
  17. Lande, M. (2016): Catalysts for Design Thinking and Engineering Thinking – Fostering Ambidextrous Mindsets for Innovation, in: International Journal of Engineering Education, Vol. 32, No. 3, S. 1356-1363.Google Scholar
  18. Lattemann, C./Siemon, D./Dorawa, D./Redlich, B. (2017): Digitization of the Design Thinking Process Solving Problems with Geographically Dispersed Teams, in: Design, User Experience, and Usability – Theory, Methodology, and Management, 6th International Conference DUXU, Vancouver, BC, S. 71-88.Google Scholar
  19. Liedtka, J./Ogilvie, T. (2011): Designing for Growth – A Design Thinking Tool Kit for Managers, New York.Google Scholar
  20. Lurey, J.S./Raisinghani, M.S. (2001): An Emprical Study of Best Practices in Virtual Teams, in: Information Management, Vol. 38, No. 8, S. 523-544.Google Scholar
  21. Martin, R. (2013): Design of Business – Why Design Thinking Is the Next Competitive Advantage, Boston.Google Scholar
  22. Meinel, C./Leifer, L. (2012): Design Thinking Research, in: Plattner, H./Meinel, C/Leifer, L. (Hrsg.): Design Thinking Research – Understanding Innovation, Berlin/Heidelberg, S.1-10.Google Scholar
  23. Mynatt, E.D./Igarashi, T./Edwards, W.K./LaMarca, A. (1999): Flatland – New Dimensions in Office Whiteboards, in: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Pittsburgh, S.346-353.Google Scholar
  24. Orlikowski, W.J./Iacono, C.S. (2001): Research Commentary – Desperately Seeking the “IT” in IT Research – A Call to Theorizing the IT Artifact, in: Information Systems Research, Vol. 12, No. 2, S. 121-134.Google Scholar
  25. Plattner, H. (2011). The Bootcamp Bootleg, https://dschool.stanford.edu/use-our-methods/the-bootcamp-bootleg/ (Zugriff am 25.10.2017).
  26. Rauth, I./Köppen, E./Jobst, B./Meinel, C. (2010): Design Thinking – An Educational Model towards Creative Confidence, in: Proceedings of the 1st International Conference on Design Creativity, Kobe, S. 1-8.Google Scholar
  27. Redlich, B./Siemon, D./ Lattemann, C./ Robra-Bissantz, S. (2017): Shared Mental Models in Creative Virtual Teamwork, in: Proceedings of the 50th Hawaii International Conference on System Sciences, Waikoloa Village, S. 464-473.Google Scholar
  28. Rive, P./Karmoker, S. (2016): Design Thinking Methods and Creative Technologies in Virtual Worlds, in: European Conference on Innovation and Entrepreneurship, Jyväskylä, S. 635- 644.Google Scholar
  29. Royalty, A./Roth, B. (2016): Developing Design Thinking Metrics as a Driver of Creative Innovation, in: Plattner, H./Meinel, C./Leifer, L. (Hrsg.): Design Thinking Research – Understanding Innovation, Cham u.a., S.171-183.Google Scholar
  30. Schmiedgen, J./Rhinow, H./Köppen, E. (2016): Parts without a Whole? – The Current State of Design Thinking Practice in Organizations, Potsdam.Google Scholar
  31. Seidel, V.P./Fixson, S.K. (2013): Adopting Design Thinking in Novice Multidisciplinary Teams – The Application and Limits of Design Methods and Reflexive Practices, in: Journal of Product Innovation Management, Vol. 30, No. 1, S. 19-33.Google Scholar
  32. Sein, M.K./Henfridsson, O./Purao, S./Rossi, M./Lindgren, R. (2011): Action Design Research, in: MIS Quarterly, Vol. 35, No. 1, S. 37-56.Google Scholar
  33. Somech, A./Drach-Zahavy, A. (2013). Translating Team Creativity to Innovation Implementation – The Role of Team Composition and Climate for Innovation, in: Journal of Management, Vol. 39, No. 3, S. 684-708.Google Scholar
  34. Stickdorn, M./Schneider J. (2010): This Is Service Design Thinking – Basics, Tools, Cases, Minneapolis.Google Scholar
  35. Vargo, S.L./Lusch, R.F. (2016): Institutions and Axioms – An Extension and Update of Service-Dominant Logic, in: Journal of the Academy of Marketing Science, Vol. 44, No. 1, S. 5-23.Google Scholar
  36. Vargo, S.L./Lusch, R.F. (2017): Service-Dominant Logic 2025, in: International Journal of Research in Marketing, Vol. 34, No 1, S. 46-67.Google Scholar
  37. Walny, J./Carpendale, S./Riche, N.H./Venolia, G./Fawcett, P. (2011): Visual Thinking in Action – Visualizations as Used On Whiteboards, http://www.msr-waypoint.com/en-us/um/people/nath/docs/whiteboardstudy_infovis2011.pdf (Zugriff am 14.07.2016).
  38. Weerawardena, J./Mavondo, F.T. (2011): Capabilities, Innovation and Competitive Advantage, in: Industrial Marketing Management, Vol. 40, No. 8, S. 1220-1223.Google Scholar
  39. Wenzel, M./Gericke, L./Thiele, C./ Meinel, C. (2016): Globalized Design Thinking – Bridging the Gap Between Analog and Digital for Browser-Based Remote Collaboration, in: Plattner, H./Meinel, C./Leifer, L. (Hrsg.): Design Thinking Research – Understanding Innovation, Cham u.a., S.15-33.Google Scholar

Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2018

Authors and Affiliations

  • Beke Redlich
    • 1
    Email author
  • Felix Becker
    • 2
  • Dominik Siemon
    • 2
  • Susanne Robra-Bissantz
    • 2
  • Christoph Lattemann
    • 3
  1. 1.Department Business & EconomicsJacobs University Bremen gGmbHBremenDeutschland
  2. 2.Institut für WirtschaftsinformatikTechnische Universität BraunschweigBraunschweigDeutschland
  3. 3.Jacobs University Bremen gGmbHBremenDeutschland

Personalised recommendations