The effects of perceived convenience and psychological reactance on resistance at different levels of signalized autonomous e-service provisioning

  • Christian ArnoldEmail author


The increasing penetration of society by information technologies was already noted four decades ago by Nora and Minc (1978) and was identified with the concept of computerization. An end to this development is not in sight; instead we presently appear to be in a transitional phase, which can be characterized by a lasting change in the human-computer relationship. Mattern (2003, 2007), for example, predicts the comprehensive implementation of smart, adaptive, self-interlinking, and interactive information technologies capable of taking over unobtrusive tasks and providing service ubiquitously.


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Authors and Affiliations

  1. 1.HWTKBaden-BadenDeutschland

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