Abstract
Exploring stakeholder integration practice from a management perspective, Part IV and V have created a picture of stakeholder integration in service innovation that
-
implements stakeholders integration foremost in a reactive mode,
-
strengthens the role of senior management as a stakeholder group for service innovation,
-
includes indirect and informal stakeholder integration, creating interdependencies in the service system and
-
clarifies how service innovation and stakeholder integration is standing in competition with the daily work of the innovation management team.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2018 Springer Fachmedien Wiesbaden GmbH
About this chapter
Cite this chapter
Jonas, J.M. (2018). The service systems view on stakeholder integration – a mutually engaged case study on internal stakeholder integration. In: Stakeholder Integration in Service Innovation . Markt- und Unternehmensentwicklung Markets and Organisations. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-19463-5_6
Download citation
DOI: https://doi.org/10.1007/978-3-658-19463-5_6
Published:
Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-19462-8
Online ISBN: 978-3-658-19463-5
eBook Packages: Business and ManagementBusiness and Management (R0)