The management perspective on stakeholder integration in service innovation – a reactively engaged exploration of case studies

Abstract

After a look on stakeholder integration in service innovation from an outside perspective, with the analysis of existing empirical research and an interview study with innovation intermediaries, the next step of this thesis takes up the need to explore the organisational practice of stakeholder integration as perceived by responsible innovation managers. This chapter will investigate how stakeholder integration in service innovation is implemented in practice. Two case studies are conducted: a first in-depth case study on a service innovation project for hybrid healthcare solution will explore service innovation as a process with interfaces to products, in a Germany-based international manufacturing company.