Leading an IT organisation and organizing the IT activities needed by the business require a healthy ecosystem within a company.
A governance framework is proposed based on Mintzberg’s organisational model, which is combined with the design of IT processes where roles are identified. This framework includes three different layers: strategic, tactical and operational.
One of the key findings is the fact that both business functions as well as IT roles are needed to have effective IT processes in place. In this respect the governance components embrace the whole organisation. The quality of the cooperation between IT and the business areas and the degree of integration and mutual understanding determine the potential maturity of the IT processes.
The Human factor also plays an important role in the process of transforming structures and organisations.
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