Conclusions

Chapter
Part of the Internationale Wirtschaftspartner book series (INWI)

Abstract

This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.

Keywords

Dian 

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Copyright information

© Springer Fachmedien Wiesbaden 2016

Authors and Affiliations

  1. 1.Department of Human Resource Management and LeadershipUniversity of BayreuthBayreuthGermany

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