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Conclusions

  • Mayank Kumar Golpelwar
Chapter
Part of the Internationale Wirtschaftspartner book series (INWI)

Abstract

This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.

Keywords

Call Center Psychological Contract Societal Culture Service Sector Employee Call Center Work 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Fachmedien Wiesbaden 2016

Authors and Affiliations

  1. 1.Department of Human Resource Management and LeadershipUniversity of BayreuthBayreuthGermany

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