Hetero-Homogeneous Business Process Models

Abstract

Today’s dynamic business environment demands from companies variable and flexible processes. Rather than imposing a single fixed process, process models must account for the variability of real-world business problems. For example, in the car rental business, a company might handle rentals of private renters differently from rentals of corporate renters. At the same time, the company might impose a common process model which applies to rentals of private and corporate renters alike. Then, the process models for private and corporate renters are variants of the common process model. Furthermore, a process model should cater for the possibility of process owners deviating from the standard process under specific circumstances.