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Conclusions

  • Kristian Döscher
Chapter

Abstract

Based on the findings derived from the qualitative investigation in chapter four and the quantitative investigation in chapter five, the present and final chapter presents and discusses the fundamental conclusions on recovery management in business markets (cf. figure 6.1).

Keywords

Relationship Quality Relationship Satisfaction Social Exchange Theory Repurchase Intention Relationship Loyalty 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Fachmedien Wiesbaden 2014

Authors and Affiliations

  1. 1.Lehrstuhl für DienstleistungsmanagementKU Eichstätt-IngolstadtIngolstadtGermany

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